Head of Performance Analytics

3 weeks ago

Boston MA, United States MassMutual Full time

The OpportunityThe Head of Business Intelligence (BI) is critical to the success of MassMutual Operations use of data and analytics to drive insights and decision-making. In this role, you will be responsible for setting the strategy and operating model for BI, ensuring that Operational leaders have access to quality, reliable and timely data to manage our business on a daily basis while providing analytical insights that drive continuous improvement and fact-based decisions. This role will be expected to develop future BI strategy, an operating model designed for efficiency and quality and develop and retain a talented team that delivers value to its customers.The TeamThe Head of Business Intelligence will lead a team of associates focused on Data Engineering, Report Development, Project Management and Business Analytics and insights. Data Engineering - acquisition and data modeling for all data sources.Report Development development of standard reports using tools such as Tableau/MicroStrategy.Project Management related to data & reporting development end to end project management support using Agile framework (PM, BA, Testing).Business Analytics provide real-time analytics, standardized forecast models, demand/capacity and special projects, as assigned.he ImpactYou will work across Operations to build reports, report out on trends/results and identify insights to better the organization. Working with Operations Senior Leaders you will report and analyze KPI results.Reporting Data martsBuild data marts to support current business reporting needs and analytics focus. Leverage the enterprise data warehouse where possible and fill gaps with source system data, custom lists and business rules. The team is flexible and adaptable to frequently changing business needs.Dashboards & workflow reporting toolsDevelop Self-service dashboards and tabular reports to support the management and monitoring of the day-to-day operation. Multiple underwriting platforms requires flexible tools to make processing the business more efficient.AnalyticsAnalysis created to support customer questions and data-driven decisions. Operational leaders need consultative support from experienced business experts and consistent data to make informed decisions.This is an opportunity for an experienced business intelligence professional who thrives in a highly dynamic and agile environment to collaborate across teams seeking solid execution and improving outcomes. You will provide sound advice to Operations business units, anticipating the business impacts of changes in the business environment and make recommendations to ensure appropriate processes are implemented and maintained. Leading a team of experienced professionals, providing coaching and development opportunitiesDevelop ongoing Business Intelligence Strategy and Operating Model for Operations.Partnership with business customers to ensure BI capabilities align to business needs and drive effective decision-making.Partner with Enterprise Technology and Data Privacy & Governance to ensure proper governance of all data in alignment with company standards.Ensure proper acquisition, data architecture and modeling of data sources to optimize standard reporting and analytics.Effective and efficient delivery of new reporting projects to business customers using Agile framework.Conduct business analytics using advanced tools such as Python and use storytelling skills to uncover and convey insights, leading to effective decision-making by business customers.The Minimum QualificationsMinimum of 10 years of Insurance Operational experience, focused on business intelligence, reporting & analytics, with 5+ years directly managing teams.Organization and prioritization skills, analytical and ability to leverage data to build the story and product sound recommendations to address any gaps the data may surface.Highly organized and detail oriented, ideally with an Agile or Continuous Improvement background, strong analytical and problem-solving skills.Candidates must have demonstrated experience making data-driven decisions in a fast-paced environment.Demonstrates strong energy level and a passion for service and performance excellence. LI-MC1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. Note: Veterans are welcome to apply, regardless of their discharge status.
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