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Head of Programme Management

1 month ago

Monroe LA, United States Cocoon House Full time

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. Our Youth Housing program is looking for people to fill the important role of the Emergency Shelter Program Manager. This position oversees the Youth Emergency Shelter Program, which provides emergency shelter for youth up to 21 days. You will get the opportunity to support and supervise staff, oversee the intakes and exits of youth, help ensure case plans are supportive and youth-focused, help make sure data is collected and input on time, and make sure the program complies with licensing and contract requirements.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply We will also provide reasonable accommodation to qualified persons with disabilities upon request.
Emergency Shelter Program Manager Duties & Responsibilities
Full-Time | On-site in Monroe
Screen, interview, hire, train, and supervise Case Manager and Residential Youth Counselors.
Coordinate with Case Managers, Housing Program Managers, and the Director of Youth Housing to provide consistent support among housing programs in collaboration with Senior Program Manager
Monitor staff follow-through on tasks, policies, and procedures by providing supportive leadership to staff. Conduct and schedule team meetings, supervisions, training, and employee performance reviews at least once yearly and complete necessary employee paperwork.
Support initial intake and assessment of all youth and the development of individual goal plans. Assure access to education, life skills, and other opportunities for youth.
Conduct regular medication audits and oversee the coordination of youth medications and pharmacy relations.
Provide supportive supervision of youth in care and follow through on behavior expectations. Lead staff in having a high level of expectation and support for youth.
Oversee day-to-day operations and facility compliance, shift coverage, and reporting facility and maintenance needs. This includes fire drills, unit inspections, environmental checklists, reviewing youth logs, and pass-down processes.
Oversee proper collection of data and compliance on contracts and licensing through reporting, managing the program budget and credit card usage.
Be available to staff for emergency consultation. Assess dangerous or emergency situations, respond appropriately, and participate in on-call rotation .
Address community concerns that arise and maintain healthy relationships with neighbors.
Follow mandated reporter requirements by documenting incidents and calling CPS. Support Cocoon House's commitment to create a culture of equity, diversity and inclusion and maintain a high level of commitment to ensuring racial equity in the program.
Medical, Dental, and Vision health options with employer contribution
~403(b) retirement plan
~10 agency-recognized holidays
~ Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

A bachelor's degree from an accredited college or university and one year of similar, full-time experience working with vulnerable populations; OR An associate's degree from an accredited college or university and two years of similar, full-time experience working with vulnerable populations; OR Three years of similar, full-time experience working with vulnerable populations.
At least 1 year of management experience, leading and supervising a team.
Ability to read and comprehend a variety of materials
Ability to operate phone, computer, and record information for files and logs
Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.