genesys cloud jobs in Phoenix

Who You’ll Work WithAs a Genesys Consultant or Senior Consultant on Slalom's Contact Center Modernization team, you will design, configure, and deliver Genesys Cloud CX solutions for enterprise clients. You will be a hands-on technologist who can take a solution from requirements through build, testing, and go-live, working with architects, business...

Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain...

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking...

Job DescriptionThe Centralized Services Engineer I (Senior Systems Engineer – MSP Automation) plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems,...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Job Description: Candidate must have deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem.Must have 7+ years of experience with Cisco Contact Center solutions.Experience in contact center migration to CCaaS and building data solutions around the migration.Define data strategy for migrating historical...

Job Title:Senior Operational Support Analyst - Contact Center Technology & OperationsLocation:Block 23What you'll do:As a Support Analyst, you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are operational, safe, secure, compliant and reliable. You'll identify development and support needs as well as take...

Contact Center Engineer (AI & Gen AI) (9975-1) Phoenix, AZCisco Contact Center, Genesys, Five9, contact center migration to CCaaS, data migration, AI/GenAI If you post this job on a job board, please do not use company name or salary. Experience level: Mid-senior Experience required: 8 Years Education level: Bachelors degree Job function: Information...

Software Resources has an immediate, direct hire job opportunity for a Principal Engineer I - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote. A minimum of 2+ years of hands-on relevant experience with Genesys Cloud CX is must. What you'll...

Job Title: CCaaS GECX AI Engineer Location: Phoenix, AZ – 100% Onsite Duration: 6 Months Salary Range: $60.00 - $62.00/Hour on W2 (Without Benefits). Applicants must be willing to work on W2   Role Description As a GECX AI Development Engineer, you will build, develop, and implement contact centre AI solutions for Google Cloud's CX (Customer Experience)...

Role DescriptionThis is a contract, on-site role for a Java-Python Senior Engineer located in Phoenix, AZ. The Senior Engineer will be responsible for designing, developing, and maintaining software solutions using Java and Python. Day-to-day tasks include back-end web development, coding using object-oriented programming principles, working with...

Job Title:Principal Engineer II - Contact Center Technology & OperationsLocation:Block 23What you'll do:As a Principal Engineer II, you'll provide your expert-level knowledge as the established authority in your domain as well as extensive knowledge across multiple domains to ensure solutions are safe, secure, compliant and reliable. You'll identify...

Job Title:IT Manager III - Contact Center Technology & OperationsLocation:Block 23What you'll do:As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in...

Must-Have Technical / Functional Skills Strong Contact Center domain experience Hands-on expertise with Voice applications and IVR development Proficiency in VXML, Java, GAAP, SQL, Groovy Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys Good understanding of UI and API development for IVR applications Roles &...

DescriptionThe Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do...

Software Resources has an immediate, direct hire job opportunity for a Principal Engineer I - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote. What you'll do: As a Principal Engineer I, you’ll provide SME expertise in your respective domain as well as...

Software Resources has an immediate, direct hire job opportunity for a Principal Engineer I - Contact Center Technology & Operations with a major corporation in Phoenix, AZ, Dallas, TX or Columbus, OH. 4 days per week on-site, Fridays remote.A minimum of 2+ years of hands-on relevant experience with Genesys Cloud CX is must.What you'll do:As a Principal...

DescriptionJoining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open...

Only VISA Independent Candidates - USC/GC onlyRole: GCP Data Engineer WITH Genesys / contact center Experience.Location: Phoenix, AZ - OnsiteContractYrsof Exp : 6 to 9 yrs.Skill : Genesys, ETL, Apache Kafka, API, Denodo, GCPRequired Skills & Experience* Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart,...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...