genesys cloud jobs in Phoenix

Become a part of our caring community The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring...

Become a part of our caring community The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring...

Humana Inc. is seeking a Genesys Cloud Access Management professional to administer, secure, and optimize the Genesys Cloud platform for Humana Military.You will handle user provisioning, access controls, and governance while collaborating with security, compliance, and operations teams to uphold regulatory standards. The role emphasizes identity and access...

Humana Inc. is seeking a Genesys Cloud Access Management professional to administer, secure, and optimize the Genesys Cloud platform for Humana Military. You will handle user provisioning, access controls, and governance while collaborating with security, compliance, and operations teams to uphold regulatory standards. The role emphasizes identity and access...

Western Alliance Bank is seeking a Senior Operational Support Analyst to provide SME level support for Genesys Cloud in a high‐security, regulated banking environment. You will lead incident triage, root cause analysis, and change coordination, and build dashboards for performance and reliability. You will also develop runbooks, procedures, and training...

Miratech is seeking a Genesys Cloud CX Training Specialist to lead hands-on end-user training for a large migration project. You will design and deliver scenario-based sessions across multiple business units, working with SMEs to craft focused agendas and practical hands-on practice. You will develop SCORM/LMS content using Articulate Storyline, track...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

Who You'll Work WithAs a Genesys Consultant or Senior Consultant on Slalom's Contact Center Modernization team, you will design, configure, and deliver Genesys Cloud CX solutions for enterprise clients.You will be a hands-on technologist who can take a solution from requirements through build, testing, and go-live, working with architects, business analysts,...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Enterprise Architect (Chat Platform) Req number: R8798 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and...

Become a part of our caring community The Business Intelligence Lead is a senior individual contributor role supporting Humana's Conversational Channels Product organization, including Interactive Voice Response (IVR), Intelligent Virtual Assistants (IVA), and emerging AI-powered member engagement experiences. This is not a traditional reporting role. The...

Partner Account Executive - AMER Contact Center Location: Richardson, Texas, US, Indianapolis, Indiana, US, Austin, Texas, US, RTP, North Carolina, US, Denver, Colorado, US, Atlanta, Georgia, US, Chicago, Illinois, US, Phoenix, Arizona, US Remote Type: Remote Time Type: Full time Job Description *Open to all US locations. About the Role Are you passionate...

Were seeking a SFCC Backend Developer who will be responsible for designing and implementing new and exciting features, while also maintaining and enhancing the existing implementations on our ecommerce websites. They will collaborate with various internal and external teams to enhance the overall efficiency and optimization of the infrastructure. PLEASE...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

OverviewApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Lead end-to-end CCaaS implementations for global, large-scale service technology solutions. You will guide cross-functional teams, manage budgets and timelines, and drive client value through optimized contact-center platforms....

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Role : Genesys Call Flow Developer Lead Location : Remote Job Type : Full Time Position Description: Client is seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This...

Cloud, Infrastructure & Security (CIS)This role provides first-line (L1) technical support as the initial point of contact for users. The position focuses on incident and request intake, troubleshooting, documentation, and timely escalation while building foundational Infrastructure (Infra) skills across core IT domains.Key ResponsibilitiesServe as the...

Job Title: IT Manager III - Contact Center Technology & Operations Location: Block 23 What you'll do: As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in...

Job Title: IT Manager III - Contact Center Technology & Operations Location: Block 23 What you'll do: As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in...