Jobs for genesys cloud at Houston

  Job Title:  Senior Business Analyst - Contact Center Genesys Cloud Worksite:  Houston, TX Onsite Our Client has an Immediate Opportunity for a Sr Business Analyst to join their team in Houston,TX on a long-term contract basis.  The Sr. BA will lead efforts supporting the modernization of our customer contact center ecosystem, including the...

Genesys Cloud Services, Inc. seeks a finance-minded leader to run the Americas order management and billing operation. You will interpret ASC 606, evaluate complex contracts, and lead a team to ensure timely, SOX-compliant revenue processes.This role focuses on judgment and operational leadership, not traditional AR or collections, with opportunities to...

Title: Technical Project Manager Location: Houston, TX (Onsite) - $60/hr CTC Key Responsibilities Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording. Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier...

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands,...

The Genesys Engage Engineer will be supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud. They will be responsible for troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, Client, outbound campaigns for both Linux and Windows, resolving technical...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Job description About Condado Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional...

**Who we are:** Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful...

Who we are:   Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful...

Genesys is seeking a Director of Customer Success Content to elevate the visibility of CS, PS and Orchestrators across the field and market. You will translate complex programs into compelling content and develop tools that help teams tell a consistent story.As a senior individual-contributor, you’ll craft web copy, blogs, decks and testimonials,...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Company DescriptionGenesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.Our secure cloud-based systems allow team members to perform their duties from their designated workspace while...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

CCaaS x AI Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and...

\*\*Highly prefer candidate in Houston area\*\* \*\*This position is not eligible for visa sponsorship\*\* **Project:** Genesys Cloud CX CCaaS Platform Implementation with CX Cloud/Service Cloud Voice integration – migration from Genesys Engage to Genesys Cloud CX The CCaaS Developer/Configurator owns the technical build and quality of the Genesys...

**Sr. Genesys Consultant** ***\*6-month contract to hire\**** **Hybrid: 2-3x a week onsite in Houston, TX** Optomi, in partnership with our premier client, is seeking a hands-on **Genesys Cloud CX Engineer** to simplify and optimize a complex contact center environment by consolidating queues, skills, and routing strategies, while updating IVA endpoints...

Genesys is seeking a Principal Product Manager to drive Access Control across the Genesys Cloud platform. You will own the roadmap for roles, permissions, and governance, delivering scalable, AI-enabled experiences that balance security with usability for large enterprise customers.The role partners with engineering and security teams to architect...

Genesys is seeking a Principal AI Solutions Architect, Customer Success to lead enterprise AI transformations for Fortune 1000 clients from Houston, TX. You will partner with C-suite and enterprise architects to define AI strategies, design scalable solutions, and guide customers from experimentation to enterprise-wide adoption.This role emphasizes...

Genesys Cloud Services, Inc. is seeking a Senior Global SEO/GEO Strategist in Houston, Texas to enhance its digital marketing efforts. The ideal candidate will possess over five years of experience in SEO and digital marketing, with a focus on technical SEO and strategic execution. This role is pivotal in optimizing content and elevating the company's...

Sr. Global SEO/GEO Strategist OVERVIEW We are looking for an experienced and strategic Senior SEO & GEO Strategist to join our Web Marketing team. This role is responsible for planning, implementing, and optimizing enterprise SEO and Generative Engine Optimization (GEO) strategies that increase organic visibility, web engagement, and business impact across...