genesys cloud jobs in Houston

Job Title: Genesis Operations SupportLocation: Houston, TXJob responsibilities Genesis Operations Support – As a Genesis Operations, you will operate and improve highly available production systems across bare-metal and cloud environments. You will focus on reliability, scalability, observability, incident management, infrastructure automation, and TOIL...

Who You'll Work WithAs a Genesys Consultant or Senior Consultant on Slalom's Contact Center Modernization team, you will design, configure, and deliver Genesys Cloud CX solutions for enterprise clients.You will be a hands-on technologist who can take a solution from requirements through build, testing, and go-live, working with architects, business analysts,...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

The Principal, IT Software Engineer 1 is a senior technical authority responsible for setting architectural direction and driving end-to-end solution design across multiple teams and complex, interdependent systems. This role operates with a high degree of autonomy, shaping technical strategy, influencing organizational engineering standards, and serving as...

Were seeking a SFCC Backend Developer who will be responsible for designing and implementing new and exciting features, while also maintaining and enhancing the existing implementations on our ecommerce websites. They will collaborate with various internal and external teams to enhance the overall efficiency and optimization of the infrastructure. PLEASE...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Required Skills & Experience * Deep experience managing Genesys Cloud or a comparable enterprise CCaaS platform such as NICE, Dialpad, or Five9.\n* Strong understanding of enterprise contact center technology, architecture, operations, and reliability.\n* Experience leading technical teams in a critical production environment.\n* Strong troubleshooting...

Insight Global seeks a Director of Contact Center Technology & Reliability to lead the enterprise CCaaS environment and ensure high reliability for two critical call centers, appointment scheduling, and field dispatch operations. The role oversees Genesys Cloud and partners with executives to drive performance, AI integration, and expanded unified...

The IT Software Engineer 2 is a self-managed, emerging IT professional responsible for feature development within specific domains or component sets. This role requires an individual who can make sound technical decisions based on end-to-end impact, data, and hands-on experience, while demonstrating clear ownership of the development and design lifecycle....

SecOps Engineer CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue...

The IT Software Engineer 2 is a self-managed, emerging IT professional responsible for feature development within specific domains or component sets. This role requires an individual who can make sound technical decisions based on end-to-end impact, data, and hands-on experience, while demonstrating clear ownership of the development and design lifecycle....

OverviewApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Lead end-to-end CCaaS implementations for global, large-scale service technology solutions. You will guide cross-functional teams, manage budgets and timelines, and drive client value through optimized contact-center platforms....

Position Summary CCaaS Technical Lead, Senior ConsultantOur Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth...

Role : Genesys Call Flow Developer Lead Location : Remote Job Type : Full Time Position Description: Client is seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Position Summary CCaaS x AI Manager, Technical TransformationOur Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained...

Role: Senior Architect (Chat Platform) Location: Remote Glider Assessment : Architect - Chat Platform, 10 question Google Cloud's ecosystem (Dialogflow, GECX, AI Agents). Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys). Health Insurance or regulated industry business knowledge. JOB...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

AI Solutions Architect Work Location: Hybrid (Chicago, IL or Houston, TX) Job Type: W2 Contract Only We are seeking an experienced AI Solutions Architect to lead the design, development, and deployment of next-generation AI and Generative AI solutions within enterprise Contact Center environments. This role will be responsible for architecting intelligent...