Team Lead – Account Services Desk/Project Manager II
2 weeks ago
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Team Lead - Account Services Desk/Project Manager II for an exciting opportunity located in Ashburn, VA . Job Description and Responsibilities ESM is looking for a full-timeTeam Lead - Account Services Desk/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Oversee TSD Tier II ACE ASD Operations, 24x7x365, supporting over 100K active users comprised of Trade, Participating Government Agencies (PGA), and CBP clients related to task areas such as trade facilitation, trade compliance and trade enforcement. Required Knowledge, Skills and Abilities (KSA) Customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills. In depth knowledge of CBP and International Trade business operations and procedures and minimum of three (3) years' experience working with cargo processing systems; preferably the Automated Commercial Environment (ACE) Desired KSA Experience managing staff located in 2 or more geographically separated locations Minimum Training, Education, and Certifications A minimum of three (3) years of IT service desk supervisory experience with specific experience managing: 24x7x365 Tier II customer service operations and at least 20 FTE Volume of at least 1K calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup) Bachelor's degree in related field Required Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred) Minimum Clearance CBP Background Investigation (BI) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Must be bilingual (English/Spanish) Other duties as assigned U.S. citizens or have Lawful Permanent Resident status ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law. #J-18808-Ljbffr
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Ashburn, United States Enterprise Solutions and Management Full timeTeam Lead – Account Services Desk/Project Manager II Join to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and Management Team Lead – Account Services Desk/Project Manager II 4 days ago Be among the first 25 applicants Join to apply for the Team Lead – Account Services Desk/Project Manager II role at...
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Ashburn, United States Enterprise Solutions and Management Full timeTeam Lead – Account Services Desk/Project Manager IIJoin to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and ManagementTeam Lead – Account Services Desk/Project Manager II4 days ago Be among the first 25 applicantsJoin to apply for the Team Lead – Account Services Desk/Project Manager II role at...
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Ashburn, United States Esmcorp Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Team Lead - Account Services Desk/Project Manager II for an exciting opportunity located in Ashburn, VA.Job Description and ResponsibilitiesESM is looking for a...
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Senior Team Lead — Account Services Desk
2 weeks ago
Ashburn, United States Esmcorp Full timeA government contractor located in Ashburn, VA seeks a Team Lead - Account Services Desk/Project Manager II. The successful candidate will oversee 24x7 Tier II operations and support over 100K users. Requires a Bachelor's degree and at least three years of supervisory experience in IT service desks. Bilingual (English/Spanish) is a must. This full-time role...
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Senior Team Lead — Account Services Desk
2 days ago
Ashburn, United States Esmcorp Full timeA government contractor located in Ashburn, VA seeks a Team Lead - Account Services Desk/Project Manager II. The successful candidate will oversee 24x7 Tier II operations and support over 100K users. Requires a Bachelor's degree and at least three years of supervisory experience in IT service desks. Bilingual (English/Spanish) is a must. This full-time role...
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Senior Program Manager Service Desk
2 weeks ago
Ashburn, United States Omniscius Full timeProgram Manager (PM) for Service Desk ContractOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide.The...
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Senior Program Manager
2 weeks ago
Ashburn, United States Omniscius Consulting Full timeJob DescriptionJob DescriptionOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide.The PM will oversee...
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Senior Program Manager – Service Desk
1 week ago
Ashburn, United States Omniscius Consulting Full timeOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency . This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide. The PM will oversee all aspects of program...
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Operations Manager/Project Manager II
2 days ago
Ashburn, United States Esmcorp Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Operations Manager/Project Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time...
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Operations Manager/Project Manager II
2 days ago
Ashburn, United States Esmcorp Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Operations Manager/Project Manager II for an exciting opportunity located in Ashburn, VA.Job Description and ResponsibilitiesESM is looking for a full-time...
