Team Lead – Account Services Desk/Project Manager II

Team Lead – Account Services Desk/Project Manager II Join to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and Management Team Lead – Account Services Desk/Project Manager II 4 days ago Be among the first 25 applicants Join to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and Management Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Team Lead - Account Services Desk/Project Manager II for an exciting opportunity located in Ashburn, VA .Job Description And ResponsibilitiesESM is looking for a full-timeTeam Lead - Account Services Desk/Project Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:Oversee TSD Tier II ACE ASD Operations, 24x7x365, supporting over 100K active users comprised of Trade, Participating Government Agencies (PGA), and CBP clients related to task areas such as trade facilitation, trade compliance and trade enforcement. Required Knowledge, Skills And Abilities (KSA)Customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills. In depth knowledge of CBP and International Trade business operations and procedures and minimum of three (3) years' experience working with cargo processing systems; preferably the Automated Commercial Environment (ACE) Desired KSAExperience managing staff located in 2 or more geographically separated locations Minimum Training, Education, and CertificationsA minimum of three (3) years of IT service desk supervisory experience with specific experience managing: 24x7x365 Tier II customer service operations and at least 20 FTE Volume of at least 1K calls/contacts per week across channels (email, self-service, chat, phone, in-person/walkup) Bachelor's degree in related field Required Certifications include PMI PMP, ITIL v4, HDI Desktop Support Manager or HDI Support Center Director (Preferred) Minimum ClearanceCBP Background Investigation (BI) Physical RequirementsAbility to sit, stand, walk for extended periods of time Ability to use a computer Additional RequirementsMust be bilingual (English/Spanish) Other duties as assigned U.S. citizens or have Lawful Permanent Resident status ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Enterprise Solutions and Management by 2x Sign in to set job alerts for “Team Lead – Account Services Desk/Project Manager II” roles. Manager, GovCon Accounting and Financial Reporting Manager, GovCon Accounting and Financial Reporting Operations Manager, Rotating Shift, Environmental Services Rockville, MD $71,932.12-$107,889.60 1 month ago Assistant Nurse Manager (ANM), Night Shift, Pediatric Emergency Department Manager, Technical Account Services (Hybrid, Reston, VA) Herndon, VA $89,900.00-$138,499.00 2 weeks ago Herndon, VA $43,080.00-$129,400.00 5 days ago Pipeline Branch Manager - Montgomery County MD Pipeline Branch Manager - Montgomery County MD Germantown, MD $70,632.76-$117,721.27 3 weeks ago Bethesda, MD $65,000.00-$89,000.00 2 months ago Fairfax, VA $125,000.00-$160,000.00 2 days ago Bethesda, MD $54,000.00-$87,000.00 2 months ago Data Center Site Manager - Polygraph Required Gaithersburg, MD $71,932.12-$107,889.60 1 month ago Gaithersburg, MD $89,356.80-$134,035.20 6 days ago Silver Spring, MD $41.00-$61.00 3 weeks ago Chantilly, VA $77,600.00-$176,000.00 6 days ago North Bethesda, MD $74,168.00-$87,000.00 1 week ago Chantilly, VA $77,600.00-$176,000.00 6 days ago General Service Technician - Herndon (up to $18/HR) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr