Senior Program Manager Service Desk
2 weeks ago
Program Manager (PM) for Service Desk ContractOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide.The PM will oversee all aspects of program delivery, staffing, and compliance with contract performance standards. This position is based in Ashburn, VA, with some remote flexibility.ResponsibilitiesServe as the senior point of contact with agency leadership, COR, and stakeholders.Oversee service delivery for Tier I, Tier II Advanced Support, and ASD operations.Develop and maintain required program deliverables (transition plans, staffing plans, SOPs, PMR reports).Lead staffing, onboarding, and performance management for 100+ personnel across multiple sites.Ensure compliance with Acceptable Quality Levels (AQLs) (call answer time, ticket resolution SLAs, customer satisfaction).Direct incoming and outgoing transition planning with seamless knowledge transfer.Enforce DHS IT security, Section 508 accessibility, and enterprise architecture compliance.Drive continuous service improvements based on ITIL/HDI best practices.Minimum Qualifications5+ years managing a 24x7 IT Service Desk program with 50+ staff.Experience leading federal contracts and ensuring SLA compliance.Strong knowledge of ITIL/HDI standards and service desk management tools (ServiceNow, Amazon Connect, etc.).Proven ability to manage geographically dispersed teams and subcontractors.Bachelor's degree in IT, Business, or related field.U.S. Citizenship and eligibility to obtain DHS BI clearance.Preferred QualificationsPMP or PgMP certification.ITIL v4 certification.Prior DHS or other federal IT support program experience.Experience managing program transitions and incumbent capture.Bilingual English/Spanish is a plus.
-
Senior Program Manager
2 weeks ago
Ashburn, United States Omniscius Consulting Full timeJob DescriptionJob DescriptionOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency. This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide.The PM will oversee...
-
Senior Program Manager – Service Desk
1 week ago
Ashburn, United States Omniscius Consulting Full timeOur client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency . This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide. The PM will oversee all aspects of program...
-
Receptionist / Front Desk (On Call)
3 weeks ago
Ashburn, United States Erickson Senior Living Full timeErickson Senior Living - 44795 Audubon Square [Guest Service / Concierge] As a Front Desk Associate at Erickson Senior Living, you'll: Greet and assist residents and visitors at the front desk; Answer phone calls and direct them to the appropriate department; Maintain a clean and organized front desk area; Provide administrative support to various...
-
Senior Program Manager
2 days ago
Ashburn, Virginia, United States ValidaTek, Inc. Full time $140,000 - $170,000Company OverviewAt ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Senior Program Manager
2 days ago
Ashburn, United States ValidaTek, Inc. Full timeCompany Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Senior IT Service Desk Program Lead
2 days ago
Ashburn, United States ValidaTek, Inc. Full timeAn IT services company based in Virginia is seeking a Program Manager responsible for leading the CBP Service Desk support program. This role requires strong communication and organizational skills, with a focus on delivering high-quality IT support services. Candidates must possess a bachelor's degree and over 7 years of experience in IT service delivery....
-
Ashburn, United States Enterprise Solutions and Management Full timeTeam Lead – Account Services Desk/Project Manager II Join to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and Management Team Lead – Account Services Desk/Project Manager II 4 days ago Be among the first 25 applicants Join to apply for the Team Lead – Account Services Desk/Project Manager II role at...
-
Receptionist / Front Desk (On Call)
1 week ago
Ashburn, United States Erickson Senior Living Full timeCommunications Specialist (Front Desk)Join our team as a Communications Specialist (Front Desk), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.What We Offer:Compensation: hiring range from $17.00/hour to...
-
Receptionist / Front Desk (On Call)
3 weeks ago
Ashburn, United States Erickson Senior Living Full timeCommunications Specialist (Front Desk) Join our team as a Communications Specialist (Front Desk), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment. What We Offer: Compensation: hiring range from $17.00/hour to...
-
Ashburn, United States Enterprise Solutions and Management Full timeTeam Lead – Account Services Desk/Project Manager IIJoin to apply for the Team Lead – Account Services Desk/Project Manager II role at Enterprise Solutions and ManagementTeam Lead – Account Services Desk/Project Manager II4 days ago Be among the first 25 applicantsJoin to apply for the Team Lead – Account Services Desk/Project Manager II role at...
