Senior Program Manager – Service Desk
1 week ago
Our client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency . This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal employees, contractors, trade partners, and agency users worldwide. The PM will oversee all aspects of program delivery, staffing, and compliance with contract performance standards. This position is based in Ashburn, VA, with some remote flexibility. Responsibilities Serve as the senior point of contact with agency leadership, COR, and stakeholders. Oversee service delivery for Tier I, Tier II Advanced Support, and ASD operations . Develop and maintain required program deliverables (transition plans, staffing plans, SOPs, PMR reports). Lead staffing, onboarding, and performance management for 100+ personnel across multiple sites. Ensure compliance with Acceptable Quality Levels (AQLs) (call answer time, ticket resolution SLAs, customer satisfaction). Direct incoming and outgoing transition planning with seamless knowledge transfer. Enforce DHS IT security, Section 508 accessibility, and enterprise architecture compliance. Drive continuous service improvements based on ITIL/HDI best practices. Minimum Qualifications 5+ years managing a 24x7 IT Service Desk program with 50+ staff . Experience leading federal contracts and ensuring SLA compliance. Strong knowledge of ITIL/HDI standards and service desk management tools (ServiceNow, Amazon Connect, etc.). Proven ability to manage geographically dispersed teams and subcontractors. Bachelor’s degree in IT, Business, or related field. U.S. Citizenship and eligibility to obtain DHS BI clearance. Preferred Qualifications PMP or PgMP certification. ITIL v4 certification. Prior DHS or other federal IT support program experience. Experience managing program transitions and incumbent capture. Bilingual English/Spanish is a plus. Powered by JazzHR
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Receptionist / Front Desk (On Call)
4 weeks ago
Ashburn, United States Erickson Senior Living Full timeErickson Senior Living - 44795 Audubon Square [Guest Service / Concierge] As a Front Desk Associate at Erickson Senior Living, you'll: Greet and assist residents and visitors at the front desk; Answer phone calls and direct them to the appropriate department; Maintain a clean and organized front desk area; Provide administrative support to various...
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Program Manager II
1 week ago
Ashburn, VA, United States InstantServe LLC Full timePosition Summary The Program Manager II will serve as the Contractor's primary point of contact for the Contracting Officer Representative (COR) and senior-level CBP management. This individual is responsible for overseeing the 24x7x365 Technology Service Desk (TSD) program, ensuring high-quality service delivery, compliance with performance standards, and...
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Program Manager II
2 weeks ago
Ashburn, VA, United States InstantServe LLC Full timePosition Summary The Program Manager II will serve as the Contractor's primary point of contact for the Contracting Officer Representative (COR) and senior-level CBP management. This individual is responsible for overseeing the 24x7x365 Technology Service Desk (TSD) program, ensuring high-quality service delivery, compliance with performance standards, and...
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Program Manager II
2 weeks ago
Ashburn, VA, United States InstantServe LLC Full timePosition Summary The Program Manager II will serve as the Contractor's primary point of contact for the Contracting Officer Representative (COR) and senior-level CBP management. This individual is responsible for overseeing the 24x7x365 Technology Service Desk (TSD) program, ensuring high-quality service delivery, compliance with performance standards, and...
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Receptionist / Front Desk (On Call)
3 weeks ago
Ashburn, United States Erickson Senior Living Full timeCommunications Specialist (Front Desk)Join our team as a Communications Specialist (Front Desk), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.What We Offer:Compensation: hiring range from $17.00/hour to...
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Front Desk Manager
7 days ago
Ashburn, Virginia, United States The Fitness Equation Full timeThe Fitness Equation is looking for a professional, performance-driven Front Desk Manager: Key ResponsibilitiesProviding world class customer service during daily interaction with club members and guests, greeting them with friendly, enthusiastic attitude and getting to know them by nameMaintaining Front Desk staff schedules, hiring and training to ensure...
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Front Desk Manager
3 days ago
Ashburn, United States Replay Baseball Full timeReplay Baseball is a baseball training facility and academy baseball program dedicated to youth player development and personal growth. Our mission is to provide tools and resources to help players reach their full potential. We are seeking a part time professional to work our front desk weekdays from 4PM-9PM. Tasks Greet and assist guests upon arrival,...
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Program Manager II
1 week ago
Ashburn, VA, United States ESM Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Program Manager II who...
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Program Manager II
1 week ago
Ashburn, VA, United States ESM Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Program Manager II who...
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Program Manager II
2 weeks ago
Ashburn, VA, United States ESM Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Program Manager II who...
