Director of Partner Delivery Solutions

1 week ago

Denver, United States PayTech Full time

About the Company - PayTech is the premier provider of Payroll and Implementation consulting services globally. We deliver the highest quality services, instilling confidence in both clients and partners with our expertise and integrity. Our focus is on improving clients’ operational effectiveness in the areas of Payroll and Implementation.


About the Role - Seeking a TOP PERFORMING Director responsible for driving the performance and strategic direction of the Dayforce (DSI) and UKG (USI) delivery teams. The ideal candidate will have requisite knowledge of the market drivers and trends within the HCM space, and previous experience with HCM software providers (UKG or Dayforce preferred). As a people manager, the Director will lead high performing teams and maintain growth and delivery standards that align to Pay Techs strategic vision.


Responsibilities -

Practice Leadership


  • People Development: Lead Pay Tech’s Partner Delivery Solution team to generate a vision, establish direction, motivate team members, and create an atmosphere of trust and collaboration.
  • Leverage diverse views, coach staff, and encourage improvement and innovation.
  • Encourage proactive initiatives, open discussions, and continuous employee development.
  • Adapt to changing circumstances and addressing challenges with innovative solutions.
  • Encourage a culture of flexibility and resilience within the team.
  • Coach and motivate team members, promoting mutual support and interaction across all functional teams.


Technical Knowledge


  • Demonstrated understanding of WFM/HCM software deployment processes, technologies, and best practices.
  • Prior knowledge of either UKG or Dayforce product suite(s) and the impact those solutions have on Pay Tech’s customer base.


Operational Quality and Growth


  • Implement and refine operational processes to enhance efficiency and drive growth within the team.
  • Ensure that practice delivery targets are aligned with PayTech organizational goals and partner defined best practices.
  • Support forecasting and practice performance through consistent use of Salesforce and other reporting technology.
  • Drive operational improvements and optimize resource productivity.


Performance Management and Development


  • Establish metrics and evaluation processes to measure and enhance overall team performance.
  • Coordinate and deliver partner and client evaluations and conduct annual performance reviews to ensure continuous improvement.
  • Recognize and reward team accomplishments, and address performance issues promptly and effectively.


Business Development and Strategy


Relationship Development


  • Build and maintain strong relationships with key partners and internal stakeholders.
  • Establish cadence with PayTech sales leaders to identify, cultivate, and support sales pursuits.
  • Raise PayTech brand awareness through joint presentations, webinars, and other industry focused forums.
  • Identify and pursue strategic partnerships that enhance the company’s offerings and market position.


Strategic Planning


  • Develop and implement comprehensive business development strategies that align with the company’s long-term goals.
  • Support new market differentiated PayTech solutions that align to UKG or Dayforce product portfolio and lead proposal development initiatives.


Domain Expertise


  • Remain current with market research to understand industry trends, competitive landscape, and customer needs.
  • Demonstrate an advanced level of knowledge about the common business goals facing clients within the WFM/HCM space across all Industries and Sectors.
  • Foster a culture of innovation and continuous improvement.
  • Encourage the team to explore new ideas and adapt to changing market conditions to stay ahead of the competition.


Training and Development


  • Develop training for partners and internal operations including presenting industry material at Partner conferences and local/regional events, as applicable.
  • Remain current on partner implementation services and system developments, processes, best practices and system releases/upgrades.


Required Skills -


  • Strong Financial Acumen: Ability to analyze budgets, manage resources, and drive financial performance.
  • Operational Excellence: Expertise in refining and implementing operational processes to improve efficiency and effectiveness.
  • Strategic Thinking: Ability to develop and execute strategic plans that align with organizational goals.
  • Excellent Communication: Strong verbal and written communication skills for interacting with partners, clients, and internal teams.
  • Problem-Solving: Ability to address challenges with innovative solutions and adapt to changing circumstances.
  • Customer Focus: Commitment to ensuring high levels of customer satisfaction and success.


This position is required to travel. When traveling this position frequently moves/ lifts luggage weighing up to 50 pounds. When not traveling, this position must be able to remain in a stationary position at least 50% of the time.


This job description is subject to change at any time.

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