Financial Operations: Junior

5 days ago

Phoenix, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Financial Operations: Junior (Collections Specialist). This is a 12+ Months Contract opportunity with long-term potential and is located in Phoenix, AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24- 52357


Pay Range: $18 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Training: There will be 5 weeks of training (in-person) and 4 weeks of on-the-job training (4 days in office and 1 day at home). The training will start on Jan 6, so individuals must be ready to start on that date.
  • Post-Training Shift Work: Currently, it can be anywhere from 9:00 AM – 7:00 PM CT and they will have to work mandatory Saturdays, they will have Friday off.
  • In addition, this role protects the financial interests of our client by communicating with members, non-members, and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked following operational standards.
  • Through 100% phone-based interactions, responsible for understanding the members’ needs and delivering personalized solutions and education that will improve the member's overall financial security.
  • Service both inbound and outbound phone calls across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
  • Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
  • With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
  • Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within client standards.
  • Under close supervision, completes required account verification and account maintenance.
  • Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.


Key Requirements and Technology Experience:


  • Key Skills:Debt Collections on Auto/Consumer Loans and Overdrawn bank accounts; Call Center environment; Auto-dialer; MS Excel .
  • MS Excel, MS Word, Auto-dialer experience preferred.
  • Must have experience working in a Call Center environment.


Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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