Desktop Support Technician

4 weeks ago

Mount Washington, United States Stability Technology Full time

We are seeking a highly motivated and experienced Desktop Support Technician to join our team. The ideal candidate will have experience with IMACD-Installations, Move, Adds, Change and Decommissions procedures, as well as strong problem-solving skills and the ability to work well under pressure. IMACD tasks include but are not limited to: imaging of PCs, installation of packaged software applications, installation of peripheral items, as well as software troubleshooting, repairs, moves and disposals.


Responsibilities:

  • Perform IMACD (Installations, Moves, Adds, Changes, and Decommission) of desktop and laptop computers, peripherals, printers, and network equipment
  • Troubleshoot and resolve hardware and software issues
  • Maintain inventory of hardware and software
  • Create and update documentation and procedures
  • Responsible for maintaining a safe and secure computing environment
  • May require travel to different offices


Requirements:

  • 2+ years of experience in desktop support or related field
  • Experience with IMACD-Installs, Move, Adds, and Decommission procedures
  • Experience with ServiceNow or other ITSM ticketing applications
  • Strong knowledge of Windows and Mac operating systems
  • Strong problem-solving skills and the ability to work well under pressure
  • Excellent communication and customer service skills
  • Ability to lift and move equipment as needed
  • A+ certification is a plus


Skills:

  • Good oral/written communication skills
  • Proficient in basic electronics
  • Proficient in Windows Operating Systems such as 7, 8.1, and 10
  • Ability to install and properly configure multiple software packages (i.e. Microsoft Office Suite, Adobe Creative Suite, etc.)
  • Professional, reliable and motivated to learn
  • Must be able to work effectively within time constraints

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