Desktop Support Analyst
4 weeks ago
Position: Desktop Support Analyst
Location: District of Columbia - 5 Days Onsite
Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project - this contract is slated to end in November 2024. Please contact us today to discuss this opportunity
Responsibilities:
- Respond to client support requests and determine the nature of their problem or issue.
- Provide onsite and remote support to clients for hardware and computer equipment.
- Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment.
- Possess hands-on experience with Windows and Linux environments and office automation products.
- Work with computer peripherals such as printers and scanners.
- Implement security patches and other security implementation plans.
- Troubleshoot remotely and provide clear instructions to clients.
- Record technical issues and solutions in logs and send unresolved issues to the next level of support.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Create technical documentation and manuals, as well as work tickets.
- Ensure that all open requests are resolved and write and complete reports as needed.
Qualifications:
- Minimum of 1-3 years of experience as a Desktop Engineer.
- Proficient in troubleshooting Microsoft Windows 7 and above.
- Excellent understanding of Windows and software knowledge for building images, upgrades, and troubleshooting.
- Ability to manage and support end-user devices, such as desktop systems and other peripheral equipment.
- Experience in imaging, including creating, testing, and deploying Knowledge of SCCM and Intune is a plus.
- Familiarity with smart cards / PIV cards.
- Previous experience with Office 365, VPN, Active Directory, and Thin Client.
- Knowledge and experience in Conference Room / VTC Setups.
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