Desktop Support Technician
1 week ago
We are Peak Systems a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.
We are currently seeking a Desktop Support Technician to be engaged on site at an Industrial Facility in Mount Carroll, IL 61053.
Job Description
Position: Desktop Support Technician
Hourly Rate: $23
Start Date: 4/29/24 (after on-boarding requirements)
Duration: One Week - End date: 5/03/24
Shift: Monday – Friday 8:00 AM – 5:00 PM
Job Scope:
- Technicians will be responsible for providing telephone/email/chat, online, social media and diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
- Answer questions about installation, operation, configuration, customization, and usage of assigned products.
- Responsible for following defined policies and procedures (e.g. verifies warranty entitlement, etc.).
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Document problems in the support solution database for diagnostics and solution implementation.
Principal Accountabilities:
- Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
- Assist customers by diagnosing problems and providing resolutions for technical service or care issues.
- Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identify, research and provide input on unique or recurring customer problems.
- Remain knowledgeable of Dell’s product line, current industry products and technologies.
- Focus on delivering a positive customer experience according to Dell standards.
- Monitor and track issues to ensure accurate resolution.
- Review and distribute pertinent cross-functional information.
- Escalate more complex customer technical issues to senior level support.
Qualifications:
- Resume illustrating 3+ Years of experience in Desktop Support, Deployment, Break-fix, etc.
- Great Communication, clear speaking is a must.
- Experience supporting end-users (in person) in a corporate environment.
- Proficient in Microsoft Office Suites 2003-2010 and Windows.
***Interested candidates should reply with their resume for immediate consideration***
Company DescriptionPeak Systems is a leading Information Technology service provider for nation’s top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.Company DescriptionPeak Systems is a leading Information Technology service provider for nation’s top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies. \r
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Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.
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