Installation Desktop Engineer
4 weeks ago
A recognized services company in Washington, D.C. is looking to add a new Install Desktop Engineer to their growing staff.
Responsibilities:
The Installation Desktop Engineer will:
- Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software
- Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required
- Support customer installations and support in person, remote desktop and/or by phone
- Must be focused on working with a team and coordinating with team members to solve complex issues
- Provide a high-level of customer service to all customers including effective communication
- Install, configure, and upgrade computer hardware and software which includes the migration of data
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
- Support Windows 10, Mac OS, iOS, and Android
- Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
- Perform delivery of IT Equipment as well returning to stock of equipment
- Provide phone and help-desk support for local and off-site users
- Maintain current knowledge of relevant technologies as assigned
- Participate in special projects as required
Qualifications:
- U.S. Citizenship required.
- Must pass background investigation to obtain Public Trust.
- Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT
- Associate's Degree in a Computer-centered discipline.
- 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment
- Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites
- Advanced level experience in MAC/PC hybrid environments including mobile devices
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
- Experience troubleshooting mobile devices using both iOS and Android
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
- Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
- Excellent diagnostic and problem-solving skills
- Proven analytical and problem-solving abilities
- Ability to effetely prioritize and execute tasks in a high-pressure environment
- Extensive equipment support experience
- Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
- Must be able to lift to 50 lbs
- Keen attention to detail
- Team oriented and skilled in working within a collaborative environment
- Strong verbal and written communication skills
Desired Skills:
- Bachelor's Degree
- Experience with AirWatch
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