Service Manager

3 weeks ago


Colorado Springs, United States Pella Corporation Full time

About Us:

Mountain View Pella is a leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We pride ourselves on our innovation, quality craftsmanship, and outstanding customer service.


Job Overview:

We are seeking a motivated and experienced Service Department Manager to lead our service team in providing top-notch support, scheduling and solutions for our windows and doors products. This role is crucial in ensuring customer satisfaction and maintaining the high standards of our service operations.


Key Responsibilities:

Scheduling Service Events:

  • Oversee service technicians to make decisions on when and where to schedule service calls for clients.

Team Leadership:

  • Manage and mentor a team of service technicians, providing training and ongoing support to ensure high-quality service.
  • Conduct regular performance evaluations and implement professional development plans.

Customer Service Excellence:

  • Oversee service calls, addressing customer inquiries and resolving issues in a timely manner.
  • Develop and implement processes to enhance customer satisfaction and service efficiency.

Operational Management:

  • Ensure the service department operates within budget and meets performance metrics.
  • Monitor and optimize inventory levels of parts and supplies necessary for service operations.

Technical Support:

  • Provide technical expertise and support to technicians and customers regarding product installations, repairs, and maintenance.
  • Stay current with product knowledge and industry trends to effectively guide the team.

Quality Assurance:

  • Implement quality control measures to ensure that all service work meets company standards.
  • Address any service-related complaints or issues with a focus on continuous improvement.

Collaboration:

  • Work closely with sales, purchasing, and logistics teams to ensure seamless service delivery and customer experience.
  • Participate in departmental meetings to discuss goals, strategies, and performance.


Qualifications:

  • Bachelor’s degree in a related field or equivalent experience.
  • 5+ years of experience in service management, preferably in the windows and doors industry.
  • Strong technical knowledge of windows and doors products and installation processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage multiple tasks and projects in a fast-paced environment.
  • Proficient in-service management software and Microsoft Office Suite.
  • Oracle Field Services.
  • Oracle Services Cloud.
  • Salesforce software experience.


What We Offer:

  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Employee discounts on products and services


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Shift:

  • 8-hour shift
  • Morning shift


Experience:

  • Customer service: 3 years (Preferred)


Ability to Relocate:

  • Colorado Springs, CO 80919: Relocate before starting work (Required)

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