Managed Services Engineer

2 weeks ago

Colorado Springs, United States ProofID Full time

Identity Access Management Engineer / IAM Engineer

ProofID is a leading integrator of Identity and Access Management Solutions and our Managed Service engineering team provides high touch services to Managed Services customers across the world. We pride ourselves on having a highperformance culture that is committed to delivering success for our customers.

This role provides you with the opportunities for career advancement handson experience with cuttingedge technology and collaboration with a group of experts eager to expand their knowledge and bring a unique and inclusive perspective to the team.

Responsibilities of the Identity Access Management Engineer / IAM Engineer:

  • Monitor customer environments proactively anticipate issues and coordinate with other resources advise customers propose solutions and effectively respond to service performance issues using the ITIL lifecycle model.
  • Manage small consultancy style projects and handle complex incidents.
  • Ensure that work is prioritized using the workflow management and ticket system.
  • Maintain clear effective communications with all stakeholders both external and internal.
  • Create easy to follow documentation in a variety of situations RCAs change records user guides etc.
  • Manage own time effectively to complete assigned work and adapt schedule based on customer needs and priorities.
  • Make a positive contribution to ProofID s Managed Services team through continuous improvement and sharing skills.
  • Make decisions with commercial considerations in mind.
  • Keep upto date on various technology developments through internal & external trainings.

Experience Required for the Identity Access Management Engineer / IAM Engineer:

  • Experience with the Ping Identity suite of products or other IAM solutions is highly desirable
  • Experience in managing and design schemas in a directory understanding indexing and usage context.
  • Experience with Active Directory LDAP Solutions.
  • Experience or knowledge of SAML infrastructure and information security practices.
  • Relevant technical background and knowledge of federation and multifactor authentication this could be OAuth / OpenID standards knowledge OIDC SP IDP configuration.
  • Active working knowledge of Linux and Bash Scripting.

If you are an IAM Engineer and you are looking for a new opportunity please apply now

ProofID is an equal opportunity employer. We do not discriminate based on sex gender identity ethnicity religion sexual orientation neurodiversity disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.



Key Responsibilities Monitor customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model. Manage small consultancy style projects and handle complex incidents. Ensure that work is prioritised using the workflow management and ticket system. Maintain clear, effective communications with all stakeholders both external and internal. Create easy to follow documentation in a variety of situations - RCAs, change records, user guides etc. Manage own time effectively to complete assigned work and adapt schedule based on customer needs and priorities. Make a positive contribution to ProofID s Managed Services team, through continuous improvement and sharing skills. Keep up to date on various technology developments through internal & external trainings. Able to build professional rapport with a range of customer and internal contacts Works collaboratively and iteratively across customer and internal organizations ensuring high levels of communication across a number of issues at any one time Positive and pro-active in all interactions Able to translate technical information and regulations into understandable language and chooses appropriate format to ensure understanding Direct, clear interaction with customers (and partners), ensuring high quality and timely responses Key Competencies Manage and troubleshoot Microsoft Azure Cloud services. Manage and monitor Azure cloud environments, ensuring optimal performance and security Deploy and configure virtual machines, storage, and networking components in Azure. Implement and optimize Azure resources for scalability and efficiency. Work with Azure Active Directory and Office 365 Admin Portal for user and group management. Virtual Server Administration. Administer Windows servers, Domain Controllers, and Active Directory Basic understanding of TCP/IP, DNS, and general networking. Basic understanding of Cisco routers/switches and VoIP. Basic understanding of Firewalls/Gateways. Utilize PRTG for network monitoring and proactive issue resolution. Experience in working in or with data centres, ensuring hardware reliability and uptime. Perform routine audits of systems and software. Develop knowledgebase documentation. Experience with Microsoft Active Directory / Azure Active Directory Experience with RSA SecurID Desirables: Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft Knowledge of IGA Solutions: SailPoint / Net IQ / Ideiio Knowledge of PAM Solutions: Cyber Ark / Delinea HTML or Java Development Skills Infrastructure knowledge: Microsoft / AWS ITIL Certification Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python Our Values: WE DO GREAT WORK WE VALUE OUR CUSTOMERS WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neuro-diversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.

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