Director Credit Collection

1 month ago

Mansfield, United States Samsonite Full time

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.  With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

You will work on-site 4 days per week with the opportunity to work remotely one day per week.

  • Team Management: Lead and supervise the Customer Financial Services team, including functions such as Rebate Administration, contacting customers with outstanding balances, and resolving discrepancies. Monitor and evaluate staff performance, providing constructive feedback and guidance to ensure alignment with business goals and standards.
  • Customer Relations: Maintain strong relationships with key customers regarding accounts receivables and related collections, fostering positive interactions and facilitating timely payments.
  • Accounts Receivable (AR) Close: Manage the monthly AR close process, including preparation, analysis, and reporting on AR month-end and year-end schedules and metrics, ensuring accuracy and compliance.
  • Delinquent Accounts Audit: Conduct audits of delinquent accounts deemed uncollectible, ensuring all possible efforts have been made before assigning bad-debt status, thus minimizing losses.
  • Aging Balances Monitoring: Monitor aging balances to ensure comprehensive collections efforts, thereby enhancing cash collections and mitigating risks associated with overdue accounts.
  • Dispute Resolution: Assist in monitoring, reporting, and resolving customer disputed invoices and debit memos (chargebacks), facilitating resolution, and maintaining positive customer relationships.
  • Credit Limits: Approve, establish, and maintain credit limits on all new and current customer accounts, balancing risk management with sales opportunities.
  • Cross Functional Collaboration: Interface with customer service, sales organizations, and senior-level management to communicate and resolve issues, fostering collaboration and effective problem-solving.
  • Database Management: Take responsibility for the review and maintenance of the Credit Master database, ensuring data integrity and accessibility for operational needs.

 Qualifications:

  • Accounting or Business Degree and 7+ years of Credit and managerial experience preferably in Consumer Goods working with major retailers.
  • Strong analytical/quantitative skills
  • Strong oral and written communication skills
  • Strong problem solving and decision making skills
  • Must be proficient in Microsoft Outlook, Excel and Word
  • SAP experience a plus



Why you'll love working here:

  • Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
  • Vibrant culture.  We are committed to a diverse and rich culture, welcoming people from all walks of life.  Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
  • Socially responsible.  We want to minimize our products' impact on the environment and help create positive journeys worldwide.  We do this by creating the best products using the most sustainable and innovative materials, methods, and models. 

What we value: 

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ.  We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions.  This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team.  We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. 

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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