Senior Customer Success Manager

2 weeks ago


New York, United States Henderson Scott Full time

Responsibilities:

  • Manage key accounts, understand their needs, and drive value.
  • Collaborate with cross-functional teams to address client needs.
  • Develop strategic account plans to drive retention and expansion.
  • Monitor account health, identify trends, and mitigate risks.
  • Act as a customer advocate and provide feedback for product improvement.
  • Conduct regular business reviews and check-ins with clients.

Qualifications:

  • 3+ years of experience in customer success or account management.
  • Experience working with GRC - MUST HAVE
  • Strong understanding of Cyber Security
  • Excellent communication and interpersonal skills.
  • Self-motivated with strong analytical skills.
  • Proficiency in CRM software and MS Office Suite.


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