Customer Success Manager

2 weeks ago


New York, United States EXPLO Full time
Customer Success Manager

Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a team from scratch. This is a unique opportunity to define a function at a company that strives to put our customers' success as our top priority.

What are we looking for?
  • A minimum of 4+ years of experience working in a Customer Success or Account Management function
  • A product-focused mindset to understand the needs of customers and function as an extension of their product teams
  • Autonomy to manage everyday workflows while working on larger initiatives and projects
  • The ability to work cross functionally with product, sales, and marketing functions to ensure our customers' needs are communicated back to the team
  • Experience building processes from scratch. We'll lean on your expertise and problem solving abilities to identify areas of improvement and start building a CS function at a high growth company
What you will do:
  • Be the main point of contact for all our customers and will be responsible for managing our current customer relationships, renewals, and upsells
  • Act as a customer advocate for our product team to help prioritize and understand the needs of our customers
  • Lead implementation for our new customers with the support of our Solutions Engineering team
  • Establish CS practices and procedures that are effective and scalable, while identifying areas of improvement
  • Help build out a CS team as we continue to rapidly grow
Benefits + Perks
  • Unlimited PTO
  • Monthly lunch stipend
  • One Medical membership
  • 401k
  • Comprehensive health, vision and dental insurance
  • Competitive compensation range from $150k to $170k


About Us

Explo makes it easy for companies to build customer-facing dashboards, replacing the need for a in-house analytics team. We're a passionate, growth minded, group of people who truly enjoy working together We're always on the hunt for individuals who are excited about joining a high-growth startup with a collaborative culture, so if this role doesn't round like the right fit feel to reach out

  • New York, United States Artemis Talent Group Ltd Full time

    Customer Success Manager Location: New York Salary: Up to $170,000 depending on experience Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance Artemis Talent have partnered with a Regulatory...


  • New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...


  • New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...


  • New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...


  • New York, United States FORTE Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...


  • New York, United States MPCH Full time

    About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...


  • New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...


  • New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...


  • New York, United States Dreamdata Full time

    Job DescriptionJob DescriptionAbout DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing...


  • New York, United States Dreamdata Full time

    About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...


  • New York, United States Dreamdata Full time

    About DreamdataDreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...


  • New York, United States Perchwell Full time

    Location - New York Office Type - Full time Department - Customer Success Compensation $95K - $130K - Offers Equity **Who We Are** Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate...


  • New York, United States Roots Automation, Inc. Full time

    Job DescriptionJob DescriptionCustomer Success ManagerThe customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...


  • New York, United States TechSee Full time

    About Us: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. We're proud to be backed by leading VCs at Salesforce and Telus, and we're looking for someone who shares our passion for innovation and collaboration to join our team. We've redefined service for Fortune 500 companies through...


  • New York, United States Pugpig Full time

    Reporting to Head of Customer Success **About the Role** Are you a customer-obsessed individual looking for your next exciting role in a scaling company? Would you like to work with some of the world's leading media brands as their trusted advisor on all things digital publishing? As a Customer Success Manager at Pugpig, you’ll work with customers...


  • New York, United States MPCH Full time

    About MPCHMPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...


  • New York, United States PermitFlow Full time

    Job DescriptionJob Description🚀 About PermitFlowPermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.We’ve raised $5.5m+ led...