Senior Customer Success Manager

4 weeks ago

New York City New York United States Dashlane Full time

About the role:

Our Customer Experience team is looking for a Sr. Customer Success Manager to help us achieve ambitious growth goals and ensure customers have an excellent experience.⯠As a Customer Success Manager, you will be responsible for working with our customer base byâ¯bringing Dashlaneâs best practices, innovations and capabilities directly to the admins and users of our product.â¯You will foster relationships with key customer stakeholders, assist them with ongoing projects and strategize operational improvements to ensure their success with Dashlane. With significant company focus on Dashlaneâs B2B products, you'll be at the heart of Dashlane's mission and a critical member of a growing, International team.

Weâre looking for self-motivated,â¯curious, resilient professionals with strong organizational and follow up skills, who thrive in aâ¯fast-paced environment.â¯Your success in this position depends on excellent customer communication and strategy via email, Zoom, phone, etc. and the ability to quickly assess prospective opportunities for improvement through discovery and qualification while uncovering business needs through active listening and thoughtful questioning. Youâll be working with a variety of people including IT admins all they way up to Executive/C-Suite contacts in IT and Security. You'll develop strategies and tactics to maximize success and will collaborate with cross-functional peers in Customer Success, Sales, Support, Product and Engineering. If this sounds like the type of role and environment you'll thrive in, then we want to talk to you. 

Location:

This role will be located in our NYC office in a hybrid capacity for 3 days a week.

At Dashlane you will: 

  • Create an exceptional experience for Dashlane's top/enterprise  customers, ensuring a positive journey after the initial sale is closed through their annual renewal. 
  • Become an expert on Dashlaneâs offerings and help develop rollout and deployment strategies to best match new customer needs based on their specific circumstances to help improve password habits company wide. 
  • Fully own a diverse customer list and work independently to ensure needs are met and/or surfaced for internal development teams to consider. 
  • Consult with customers to define collaboration goals, success criteria and program strategy to ensure a customer perception of value that leads to renewal and expansion. 
  • Act as the subject matter expert on the features, benefits and application of Dashlaneâs products and services. 
  • Proactively develop a trusted advisor relationship with customer stakeholders to drive product adoption, educating customers on the Dashlane value proposition and product features over the phone, via email, and via product demonstrations (and, of course, Zoom). 
  • Conduct periodic customer health-checks to understand behavior, identify renewal risk, and proactively address inactivity and/or missed opportunities to ensure success. 
  • Manage and resolve customer requests, collect product feedback, feature requests, and foster product testimonials from the existing customer base. 
  • Meet and exceed quarterly quotas to ensure Dashlane successfully retains and grows account revenue. 
  • Build long-term customer relationships with a focus on ensuring they know the customer success team can help them navigate uncharted territory within their organization. 
  • Work in tandem with Dashlaneâs customer service and support team to ensure technical product related problems and/or questions are resolved at the right level. 
  • Learn side by side with peers about the changing landscape of digital security with a team who understands most incoming employees will need some level of basic training on Dashlane and general password management topics. 
  • Work on a diverse, global team with a positive outlook and desire to help others. Flexibility, drive and passion are key to the teamâs working style. 

Requirements: 

  • 5+ years of customer success/sales/account management
  • 3+ years in a B2B SaaS/ Tech environment 

Nice-to-haves: 

  • A proven track record of consistently meeting or exceeding expectations such as assigned activity/sales quotas 
  • Exceptional verbal and written communication skills and an ability to effectively communicate and influence others 
  • Exceptional organizational, time-management, and prioritization skills 
  • Creative and entrepreneurial mindset - interested in helping to build a business with the ability to change direction and operate in a fast-paced, high growth environment. 
  • Strong sense of accountability and responsibility- youâre willing to go the extra mile with a strong work ethic. 
  • Can perform day-to-day work with minimal supervision, and new and/or complex assignments with minimal direction; self-directed and resourceful. 
  • High degree of perseverance and passion for our product and mission. 
  • Tech-savvy, personable with natural problem-solving abilities and demonstrated discretion and ability to work with confidential information. 
  • Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven, metrics-oriented environment. 
  • Domain knowledge and experience with Identity and Access Management (IAM), Enterprise Password Management, or similar Information Technology/Security verticals. 
  • Domain knowledge and experience with cloud and on-premise IT environments, enterprise web technologies, directory services (MS Active Directory, etc.), endpoint and network management.

Salary Range: $117,000 - $137,000  in base + variable pay

Our salary ranges are based on paying competitively for our size and industry, and are one part of total compensation package that also includes benefits, and other opportunities at Dashlane. 

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners.  We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors.  

What Dashlane offers you: 

  • Mental health services through Spring Health and well-being days
  • Mentorship program - select your mentor from our internal pool and continue your learning path
  • Comprehensive health coverage, including dependents
  • Unlimited PTO
  • Betterment 401(k) retirement plan
  • Paid holidays and sick leave
  • Donation matching program -  give back to the community and support actions that lead to positive social impact under the historically marginalized communities.
  • Every donation will be matched by Dashlane, up to $500 per year
  • Weekly lunch in the office and monthly happy hour  
  • Team buildings & seasonal social events and many more

 

 

  • Senior Customer Success Manager

    2 weeks ago

    New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...

  • Senior Customer Success Manager

    5 days ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...

  • Senior Manager, Customer Success

    1 week ago

    New York, United States CB Information Services Inc. Full time

    Strategic Account Manager Drive growth and adoption. Retain and upsell clients. Motivate high performance. The Role You’ll Play: As a Senior Manager of Account Management, you will guide our Commercial Account Management team to world-class excellence. You will lead a team of Account Managers across a designated account portfolio, collaborating extensively...

  • Senior Customer Success Manager

    7 days ago

    New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with blue chip enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and customer...

  • Customer Success Senior Manager

    3 weeks ago

    New York, United States Dynamo AI Full time

    We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.​ Responsibilities Build...

  • Customer Success Senior Manager

    3 weeks ago

    New York, United States Dynamo AI Full time

    We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.​ Responsibilities Build...

  • Customer Success Senior Manager

    3 weeks ago

    New York, New York, United States Dynamo AI Full time

    We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.​ResponsibilitiesBuild and...

  • Senior Customer Success Manager

    2 weeks ago

    New York, United States Anecdotes Full time

    Job DescriptionJob DescriptionSalary: We are seeking a proactive and seasoned Senior Customer Success Manager to join our team in the US. As a strategic leader at anecdotes, you will play a crucial role in ensuring our clients derive maximum value from our solutions. You will guide them through implementation, provide continuous support, and act as a bridge...

  • Senior Manager, Customer Success

    4 weeks ago

    New York, United States Ordergroove Full time

    Job DescriptionJob DescriptionWho We Are:Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve...

  • Senior Enterprise Customer Success Manager

    4 weeks ago

    New York, United States Signifyd Full time

    As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for...

  • Customer Success Manager

    3 weeks ago

    New York, United States S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **About the Role**: Customer Success Manager **The Team**: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and...

  • Customer Success Manager

    3 weeks ago

    New York, United States Rho Business Banking Full time

    **About Us** Rho is on a mission to make finance frictionless for business. Our team and technology power high-performing companies with an end-to-end finance platform that seamlessly enables teams to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, A/P and more. **About the Role** We're looking for an...

  • Customer Success Manager

    2 weeks ago

    New York, United States Rho Full time

    About Us Rho is on a mission to make finance frictionless for business. Our team and technology power high-performing companies with an end-to-end finance platform that seamlessly enables teams to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, A/P and more. About the Role We're looking for an expert...

  • Customer Success Manager

    3 weeks ago

    New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...

  • Senior Customer Success Manager

    1 week ago

    New York, United States Cockroach Labs Full time

    Databases are the beating heart of every business in the world. What you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes...

  • Customer Success Manager

    7 days ago

    New York, United States Templafy Full time

    **About us**: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, AON, BDO and...

  • Customer Success Manager

    5 days ago

    New York, United States Rho Full time

    About Us Rho is on a mission to make finance frictionless for business. Our team and technology power high-performing companies with an end-to-end finance platform that seamlessly enables teams to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, A/P and more. About the Role We're looking for an expert...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States Instabase Full time

    At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Instabase Full time

    At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our...

  • Customer Success Manager

    3 days ago

    New York, United States Comcast Corporation Full time

    FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can...