Customer Care Representative

3 weeks ago

Miami, United States Coolibar, Inc. Full time

Technical. Elegant. World Leader in Sun Protection You Wear.

As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”.

Job Summary

The Customer Care Representative plays an important role as the “voice” of customer care. In this position you will provide high quality service and support to our customers via phone, chat, email, and through our website. You will share knowledge of Coolibar’s technically elegant products and communicate about the Levels of Coverage to increase customer satisfaction and sales. This position reports to the Customer Care Manager.


Duties and Responsibilities

Duties and responsibilities include but are not limited to the following:

1. **Customer Support:**

Provide timely and accurate responses to customer inquiries via phone, email, or chat, and ensure customer satisfaction. In addition to assisting with new orders, you will answer customer’s calls assisting and resolving issues and questions related to the product, returns, and other topics etc.

2. **Problem Resolution:**

Address and resolve customer complaints, concerns, and escalations effectively, ensuring a positive outcome for the customer. Assist and make recommendations to the customers

3. **Product Knowledge:**

Develop a deep understanding of the company's products or services to assist customers efficiently and offer appropriate solutions.

4. **Documentation:**

Maintain detailed records of customer interactions, transactions, comments, and complaints using CRM systems.

5. **Communication:**

Communicate with other departments to relay customer feedback, trends, or recurring issues for continuous improvement.

6. **Feedback Analysis:**

Analyze customer feedback to identify recurring issues and suggest improvements to products, services, or processes.

7. **Process Improvement:**

Collaborate with the team to improve existing processes and create new procedures to enhance the overall customer experience.

8. **Upselling/Cross-selling:**

Identify opportunities to upsell or cross-sell products or services to existing customers. Assist and make recommendations to the customers

9. **Training and Support:**

Assist in training new team members, sharing best practices, and providing ongoing support to colleagues.

10. **Adherence to Policies:**

Ensure compliance with company policies and procedures while delivering high-quality customer service.


These responsibilities can vary based on the specific company's needs and the nature of the customer care representative role.


Qualifications

  • 3+ years of customer service or sales experience
  • Experience working in apparel retail desired
  • Exceptional phone presentation and communication skills
  • Excellent interpersonal, oral, and written communication skills
  • High degree of empathy and solutions oriented
  • Must be very detail oriented, organized and have excellent problem-solving skills
  • Knowledge of Word, Excel, and Microsoft Outlook a must.
  • Comfort in working in many different systems a plus
  • Desire to assist and help people in a positive, enthusiastic, and professional manner

Flexibility with hours and schedule with ability to work some weekend hours as necessary


Office Hours: Monday - Friday 9:00am - 6:00pm

20-25 hours per week during office hours

  • Customer Care Representative

    2 weeks ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    2 weeks ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    2 weeks ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Account Representative

    1 week ago

    Miami, United States South Shore Consulting Group Full time

    We represent some of the most recognized brands in wireless technology, and we are looking for fun, enthusiastic, and passionately driven individuals to join our organization. As a Customer Account Representative, you will be responsible for providing exceptional service to our customers and matching customer needs to products and services. Customer Account...

  • Customer Account Representative

    2 days ago

    Miami, United States South Shore Consulting Group Full time

    We represent some of the most recognized brands in wireless technology, and we are looking for fun, enthusiastic, and passionately driven individuals to join our organization. As a Customer Account Representative, you will be responsible for providing exceptional service to our customers and matching customer needs to products and services. Customer Account...

  • Full Time Customer Support Representative

    5 days ago

    Miami, United States Mohabel Enterprises Full time

    At Mohabel Enterprise, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our Full Time Customer Support Representatives continue to be the point of contact...

  • Customer Support Representative

    3 weeks ago

    Miami, Florida, United States Jobs for Humanity Full time

    Job Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member...

  • Customer Care Specialist

    3 weeks ago

    Miami, United States Lucerne Bakery Full time

    Job DescriptionJob DescriptionJob Title: Customer Care Specialist Location: Lucerne Bakery, Miami, Florida  Position Type: Full-time About Lucerne Bakery: Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional product quality and customer service. We're on a mission to become Florida's #1 bakery...

  • Head of Customer Care, LatAm

    4 weeks ago

    Miami, United States The PeterSan Group and PeterSan Legal Staffing Full time

    Our client, a global shipping company, is seeking to hire a Head of Customer Care to cover the Latin America and Caribbean region. The position is based in Miami and requires 10+ of management experience and experience with customer care, service delivery improvements and transformation projects. The responsibilities include customer experience improvement,...

  • Head of Customer Care, LatAm

    3 weeks ago

    Miami, United States The PeterSan Group and PeterSan Legal Staffing Full time

    Our client, a global shipping company, is seeking to hire a Head of Customer Care to cover the Latin America and Caribbean region. The position is based in Miami and requires 10+ of management experience and experience with customer care, service delivery improvements and transformation projects. The responsibilities include customer experience improvement,...

  • Private Duty Home Care Representative

    4 weeks ago

    Miami, United States Haven HHC Full time

    Job DescriptionJob DescriptionSalary: Private Duty Home Care Representative      Haven is looking for experienced and professional Home Care Representatives in the Miami/ Dade county areas! Summary: Marketing and strategically identifying new sales leads while building and maintaining a good working relationship with new and existing contacts.Home...

  • Customer Care Specialist

    3 weeks ago

    Miami, United States Lucerne Bakery Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleOpportunity for advancementBonus based on performanceTraining & developmentJob Title: Customer Care SpecialistLocation: Lucerne Bakery, Miami, FloridaPosition Type: Full-timeAbout Lucerne Bakery: Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional...

  • Pharmacy Sales Representative

    7 days ago

    Miami, United States AIDS Healthcare Foundation Full time

    WHO WE ARE AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS...

  • Customer Care Specialist I

    1 week ago

    Miami, United States Andvaris Full time

    Remote Position What do we do? We protect and secure the places people live and the things they buy. But we never forget what matters most. It's the businesses and the people around the world that depend on Assurant to keep life moving forward. What is a Customer Care Specialist? A Customer Care Specialist is a key position within Assurant because you...

  • Customer Care Specialist I

    2 days ago

    Miami, United States Andvaris Full time

    Remote Position What do we do? We protect and secure the places people live and the things they buy. But we never forget what matters most. It's the businesses and the people around the world that depend on Assurant to keep life moving forward. What is a Customer Care Specialist? A Customer Care Specialist is a key position within Assurant because you...

  • Virtual Customer Care Specialist

    7 days ago

    Miami, United States Voyage Canvas Full time

    About Us:Voyage Canvas stands at the cutting edge of crafting personalized travel and event experiences. Renowned for our detailed focus and dedication to creating unforgettable moments, joining our team means being part of an innovative company that values excellence and creativity.Location: RemoteType: Full-Time/Part-TimeDepartment: Customer...

  • Regional Head Customer Care LATAM

    3 weeks ago

    Miami, Florida, United States CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Aesthetic Sales Representative

    3 weeks ago

    Miami, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: Miami, FL (Kendall)Department: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical equipment.· Employee discounts on products and services.·...

  • Aesthetic Sales Representative

    3 weeks ago

    Miami, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: Coral Gables Miami, FLDepartment: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical equipment.· Employee discounts on products and services.·...

  • Aesthetic Sales Representative

    3 weeks ago

    Miami, United States LaserAway Full time

    Job DescriptionJob DescriptionJob Title: Patient Care Coordinator (Aesthetic Sales)Location: Miami, FL (Kendall)Department: SalesReports to: Location DirectorWhy LaserAway?· Generous compensation structure including uncapped commission.· Career growth and advancement.· Cutting edge medical equipment.· Employee discounts on products and services.·...