Director of Operations, Waterworks Wholesale Distribution

4 weeks ago

Portland, United States Hire Horizons Full time

We’re seeking an experienced Director of Branch Operations with expertise in wholesale distribution to help drive the profitability and overall performance of our client’s branch distribution centers. In this critical leadership role, you will guide and empower a team of Regional Managers and Branch Managers to successfully grow their profit centers while achieving higher standards of operational excellence. This is a lucrative opportunity to join a well-established and growing supplier of waterworks, HVAC, and plumbing products, with an impressive 90-year reputation of providing top-tier customer service to general contractors and construction companies.


Compensation includes an attractive base salary, lucrative annual bonus incentive, and monthly vehicle allowance. Comprehensive benefits include 401-K with company match, annual profit-sharing bonus, medical, dental, vision, and life insurance, and paid vacation, volunteer hours, sick leave, and holidays.



Essential Job Functions:


  • Lead and direct a team of Regional Managers and Branch Managers responsible for operating the corporatewide branch distribution centers, with oversight of 300+ total employees.
  • Develop strategic business plans, KPIs, and financial goals for all branch locations.
  • Through the Regional and Branch Managers, monitor and evaluate branch performance metrics in accordance with monthly KPI goals (gross profit, revenue, safety, inventory turnover, on-time delivery, accounts receivable aging, customer credit, customer satisfaction).
  • Review monthly P&L for each branch and help the Regional and Branch Managers operate profitably within the budget of their branches.
  • Perform regular reporting of metrics to Executive Leadership team.
  • Foster a culture of continuous improvement by identifying opportunities to enhance customer service, productivity, bottom-line financials, and operational efficiencies.
  • Collaborate with sales by providing technical support (as needed) with direct customer interface to drive opportunities to closure.
  • Responsible for hiring, training, annual performance reviews, salary evaluations, employee development, and leadership succession planning across the branch network.
  • Build and maintain strong relationships with key customers and vendors to ensure mutually beneficial partnerships.
  • Stay abreast of industry trends and customer needs to identify new growth opportunities and maintain a competitive edge.
  • Champion a safe work environment by enforcing company safety policies and procedures across all branches.





Qualifications and Experience Required:


  • Bachelor’s degree in Business, Finance, or a related field is preferred. Equivalent industry experience will be considered in lieu of degree.
  • 10+ years of operational leadership experience in a wholesale distribution environment, holding titles such as Branch Manager, General Manager, Operations Manager, Regional Manager, Area Manager, District Manager, or a similar role.
  • 5+ years of multi-site leadership experience managing the revenue and cost elements for numerous branch distribution centers is required.
  • Expertise in plumbing, waterworks, HVAC, building supplies, or construction materials is strongly preferred.
  • Strong business acumen with previous experience managing P&L, balance sheets, income statements, cash flow, and budgeting is required.
  • Proven track record of leading and developing high-performing teams.
  • Documented success implementing continuous improvements that reduce operating costs, maximize profitability, improve safety, increase customer satisfaction, etc.
  • Ethical leader that empowers employees through establishing a culture of ownership, trust, accountability, and continuous improvement.
  • Excellent oral and written communication skills with the ability to convey clear expectations, directions, and goals.
  • Proficient in using Microsoft Office Suite.
  • Passionate about continuous improvement and committed to exceeding customer expectations.
  • Ability and willingness to travel 25-50% or more at times as needed.


Candidates must currently live in, or be willing to relocate to, the greater Portland, OR area. Relocation assistance will be provided for outstanding candidates. Our client is proud to be an Equal Opportunity Employer (EOE).

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