Associate Lead Help Desk III
2 weeks ago
Once selected, you should be eligible for the pass-through Drug Test and Background Test.
Covid vaccination required
Driving- 25%-50% (Personal vehicle)
Role: Associate Lead Help Desk III
Location: New York, NY 10017
Duration: 6 months (Possible Extension)
Shift timings: 8:00 am to 5:00 pm M-F
ESSENTIAL FUNCTIONS:-
Implementation project manager for large customer installs. Onsite client facing IT support for installation of A3/A4 print devices. Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues. Troubleshoot and triage software and application issues for customer resolution. Provide technical trouble shooting to ensure that machines are running and visible on the customer s network. Provide day to day procedure and technical direction to customer end users. Serve as primary contact for implementation internally and externally. Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base. Provide service level agreement support to customers to ensure team attains the contractual service level requirements, participate in escalation processes to ensure technical issues are resolved and minimize risk of missed SLA attainment; Contributes to the development of technical and client service process documentation as assigned. Adhere to all network security protocols; Complete daily/weekly reporting to manager on devices implemented, devices removed, etc. along with associated network information, department, end user details, etc. Other duties as assigned.SKILLS: -
Intermediate level of technology proficiency in all areas required (software/hardware implementation, networks), superior customer service and interaction skills. Working knowing of printers, and multifunction devices, fax, and scanner. Demonstrated ability to understand networking protocols and print system requirements and their interactions; Multitasking; strong organization skills and ability to prioritize. Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills; high level of self-motivation and self-starter. Ability to work independently and in high pressure environments. Strong team player. Excellent problem solving and follow-up skills. Ability to meet deadlines. Proficient in Microsoft Office applications (Excel, Word, PowerPoint). Demonstrate ability to take direction from multiple sources.
EXPERIENCE:
2-3 years Technical Service experience; previous customer facing experience
EDUCATION:
High School Diploma or equivalent required. Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA) PREFERRED: Bachelor s Degree
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.-
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