Front Desk Associate Lead

2 weeks ago

New York, United States DanceBody Full time

**DANCEBODY**

**Front Desk Associate Lead**

**DanceBody is looking for a committed Front Desk Associate Lead to join our entrepreneurial team and positively impact the growth of our company. Our studio team is the heart of DanceBody and plays a vital role in keeping our customers happy and thriving. These key individuals are responsible for providing clients with the best service experience and assisting DanceBody Trainers by helping with class flow, studio appearance, and overall brand knowledge.**

**Part Time: (~20-30 hours/week set weekly schedule)**

**Reports to: NYC Studio Director**

**KEY RESPONSIBILITIES**:
**Front Desk Responsibilities**
- Welcoming clients to the studio with enthusiasm, energy and knowledge of the DanceBody workouts and ethos
- Handling client’s concerns in a professional and objective manner with the goal of resolution
- Support DanceBody Trainers to ensure seamless class transitions
- Maintain the studio appearance, keeping in line with brand aesthetic at all times including but not limited to:

- Equipment set up
- Studio upkeep
- Light cleaning
- Restocking supplies and inventory reporting
- Organizing retail
- Capturing creative content during studio classes to be shared with the trainer after class
- Oversee the setup of LIVE classes to ensure camera, lights, and livestream are working correctly
- Assisting at events or studio challenges, as needed

Sales Responsibilities
- Providing knowledge around the services offered, including but not limited to; pricing options, retail products, DanceBody LIVE platform, and general company information to clients, potential clients and on phone inquiries
- Assist with client relations (check-in, early/late cancel, memberships, retail purchases, vaccination records, etc.) and ensure each client has a positive and personable experience in our studio
- Selling packages, memberships and retail to meet sales goals to help the studio thrive

QUALIFICATIONS
- Ability to multitask while staying present for clients
- Passion for fitness
- Sales Experience
- Impeccable verbal and written communication skills
- Prior experience in hospitality or wellness industry
- Ability to be on time and dependable, as this role may be opening/closing the studio. Having flexibility and the willingness to cover your teammates when they can't work is a MAJOR plus
- General social media knowledge
- Ability to capture compelling content
- Owns and knows how to use an iphone and shared albums
- MindBody experience, preferred

SCHEDULE
- Part time, committing to 20-30 hours a week. This will be a set, weekly schedule.

COMPENSATION/BENEFITS
- $18-$25/hour
- Sales Commission - Point System
- Exciting, mission-driven, collaborative work environment
- Training will be provided
- Free Workouts at DanceBody
- Discount on Retail and DanceBody Equipment
- Note: This is a 1099/Independent Contractor position

To Apply:
**DANCEBODY’s CORE PRINCIPLES**:
We dance in a C.I.R.C.L.E

COMMUNITY: Welcome home. We keep moving together, no matter what.

INCLUSION: Show up as you are, there are no dividing lines on this dance floor

RESPECT: It starts with ourselves, and radiates outward

CONNECTED: Our combined energy unites us through movement, and beyond

LOVE: We lead with it, work with it, and move with it always

EMPATHY: We have the ability to feel outside of ourselves, and proceed with compassion

**Job Type**: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 20 - 30 per week

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person

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