Current jobs related to Associate Lead Help Desk III - New York - Paladin Co

  • IT Help Desk Supervisor

    5 hours ago

    New York, New York, United States Newark Board of Education Full time

    Job Title: Supervisor Information Technology Help DeskJob Summary:The Newark Board of Education is seeking a highly skilled and experienced Supervisor Information Technology Help Desk to join our team. As a key member of our Information Services department, you will be responsible for supervising the IT help desk support operation, providing guidance to...

  • IT Help Desk Supervisor

    2 weeks ago

    New York, New York, United States City of New York Full time

    Job Title: IT Help Desk SupervisorJoin the City of New York team as an IT Help Desk Supervisor and lead a team of support professionals to ensure efficient resolution of IT issues, optimal service delivery, and effective management of IT assets and incidents.Responsibilities:Supervise and mentor a team of IT support staff, ensuring high-quality service...

  • IT Help Desk Supervisor

    3 days ago

    New York, New York, United States Newark Board of Education Full time

    Job SummaryWe are seeking a highly skilled and experienced IT professional to fill the role of Supervisor Information Technology Help Desk. This position will be responsible for supervising the IT help desk support operation, providing guidance to technical personnel, and resolving complex technical issues.Key ResponsibilitiesSupervise the IT help desk...

  • Client Services Associate

    3 days ago

    New York, New York, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency in digital media.Client Services TeamThe Client Services team at The Trade Desk focuses on growing...

  • Help Desk Associate US Timings

    3 weeks ago

    New York, New York, United States HR Prospect LLC Full time

    Job Summary:The Help Desk Associate is a key member of the HR Prospect LLC team, responsible for providing exceptional technical support to our clients. As a Help Desk Associate, you will be the first point of contact for our clients, providing timely and effective support for their technical issues.Key Responsibilities:Provide day-to-day technical support...

  • IT Help Desk Manager

    5 days ago

    New York, New York, United States Tillman FiberCo Full time

    Job Title: IT Help Desk ManagerTillman FiberCo is a leading provider of digital infrastructure services, and we are seeking an experienced IT Help Desk Manager to join our team.Job Summary:We are looking for a highly skilled and motivated IT Help Desk Manager to oversee our service desk operations. The successful candidate will be responsible for delivering...

  • Client Services Associate

    2 weeks ago

    New York, New York, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and...

  • Production Associate | G-III Sports

    3 months ago

    New York, United States G-III Apparel Group Full time

    Success Profile:The Production Associate for G-III Sports supports the Production team in the management of the pre-production and production stages of product (garment) lifecycle from initial prototype to finished goods delivery. Drives daily development process through communication with global vendor base throughout the product life cycle. Creates and...

  • Help Desk Specialist

    1 week ago

    New York, New York, United States Thinc Forward Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Thinc Forward. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting and resolving issues, and ensuring that our IT systems are running smoothly.Key...

  • Help Desk Supervisor

    5 days ago

    New York, New York, United States Boise State University Full time

    Job SummaryThe Help Desk Supervisor is responsible for providing leadership and direction to the Help Desk team, ensuring that student employees are properly trained and supported in their roles. This position requires strong communication and problem-solving skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.Key...

  • Help Desk Associate US Timings

    3 weeks ago

    New York, United States HR Prospect LLC Full time

    This is hourly paid Job (Remote) US time Zone Position Summary: The Help Desk Associate is responsible for providing daytoday helpdesk response and support of the organizations computer network infrastructure as well as admin functions for the organizations information management system client database (Caseworthy). Essential Duties and Responsibilities:...

  • Help Desk Specialist

    12 hours ago

    New York, New York, United States Nexxen Full time

    About NexxenNexxen is a cutting-edge technology company that bridges new opportunities for our clients and employees. Our data, service, and planning capabilities enable us to better reach and understand audiences across screens.Why Work at Nexxen?We're a global team that's transforming advertising through our creative, flexible, and unified solutions. Our...

  • Help Desk Specialist

    5 days ago

    New York, New York, United States Isaacs & Isaacs PSC Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to provide technical support to our employees. The ideal candidate will have a strong background in IT and troubleshooting experience.Key Responsibilities:Configure and maintain computer systems and networksProvide technical assistance to staff, addressing queries and resolving...

  • Help Desk Analyst

    3 days ago

    New York, United States A-Line Staffing Solutions Full time

    Title: Help Desk AnalystLocation: New York City, NY – Midtown ManhattanNote: This role is NOT open to C2C or 3rd party candidatesThe Help Desk Analyst provides technical software, hardware, and network problem resolution to all employees, performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment....

  • Help Desk Analyst

    3 days ago

    New York, United States A-Line Staffing Solutions Full time

    Title: Help Desk AnalystLocation: New York City, NY – Midtown ManhattanNote: This role is NOT open to C2C or 3rd party candidatesThe Help Desk Analyst provides technical software, hardware, and network problem resolution to all employees, performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment....

  • Help Desk Administrator

    3 weeks ago

    New York, United States Prominent private school Full time

    Job DescriptionJob DescriptionProminent private school is interviewing for an IT Administrator ( help desk).  You will:Manage the help desk systemMaintain ticketing, documentation, vendor managementMaintenance and troubleshooting of computers (MAC and IOS devices)  and audiovisual equipmentInteract with faculty, students and staffMaintain technical...

  • Help Desk Analyst

    3 hours ago

    New York, United States Rose International Full time

    Role is onsite on West 57th Street. 35+ hours per week Overview: As a Help Desk Analyst, this position provides technical software, hardware and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. This position also escalates all level two requests...

  • Team Lead

    2 months ago

    New York, United States ISNY Full time

    Job DescriptionJob DescriptionOnly seeking candidates with management experience in the IT industry, with a stable job length history.- READ CAREFULLY. Positions: Team Lead - Help Desk Manager.Are you a strategic thinker with strong management skills? Do you enjoy a warm, fun and fast-paced a culture?If so, we have an exciting opportunity for you to join...

  • IT Help Desk Manager

    2 weeks ago

    New York, New York, United States Atlas Search Full time

    We are partnering with a mission-driven organization to fill the role of IT Customer Success Manager at Atlas Search. The ideal candidate will have experience managing the functions of the Help Desk, overseeing end-user devices, and serving as the single point of contact for all customer issues.Help Desk Management: Manage the day-to-day administration of...

  • Help Desk Specialist

    3 weeks ago

    New York, New York, United States Baseil Associates Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at Baseil Associates, Inc. as a recruiting agency. The successful candidate will provide day-to-day front-line customer support to end-users of our clients' information technology systems.Key ResponsibilitiesProvide technical support for desktop hardware and...

Associate Lead Help Desk III

3 months ago

New York, United States Paladin Co Full time

Paladin Consulting is currently hiring a Associate Lead Help Desk III to join our team working onsite at our client's office located in New York, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Associate Lead Help Desk III
Work Location: New York, NY
Duration: 4 month contract with option to extend
Education/Experience Required: 2-3 years Technical Service experience; previous customer facing experience

Job Description & Responsibilities :

  • We have a handful of large MPS Installs that need to take place over the next 6 months.
  • Need two sales support / pre-post sale implementation employees (level 1 IT knowledge needed).
  • Implementation project manager for large customer installs.
  • Onsite client facing IT support for installation of A3/A4 print devices.
  • Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues.
  • Troubleshoot and triage software and application issues for customer resolution.
  • Provide technical trouble shooting to ensure that machines are running and visible on the customer's network.
  • Provide day to day procedure and technical direction to customer end users.
  • Serve as primary contact for implementation internally and externally.
  • Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base.
  • Provide service level agreement support to customers to ensure team attains the contractual service level requirements, participate in escalation processes to ensure technical issues are resolved and minimize risk of missed SLA attainment
  • Contributes to the development of technical and client service process documentation as assigned.
  • Adhere to all network security protocols; Complete daily/weekly reporting to manager on devices implemented, devices removed, etc. along with associated network information, department, end user details, etc.
  • Other duties as assigned.
Skills & Qualifications :
  • 2-3 years Technical Service experience; previous customer facing experience
  • High School Diploma or equivalent required. Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA)
  • PREFERRED: Bachelor's Degree
  • Intermediate level of technology proficiency in all areas required (software/hardware implementation, networks), superior customer service and interaction skills.
  • Working knowing of printers, and multifunction devices, fax, and scanner.
  • Demonstrated ability to understand networking protocols and print system requirements and their interactions
  • Multitasking; strong organization skills and ability to prioritize.
  • Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills; high level of self-motivation and self-starter.
  • Ability to work independently and in high pressure environments.
  • Strong team player.
  • Excellent problem solving and follow-up skills.
  • Ability to meet deadlines.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
  • Demonstrate ability to take direction from multiple sources.
For more information or to view other opportunities, visit us at www.paladininc.com.