IT Help Desk

2 weeks ago


New York, United States Michael Page Full time
  • IT Help Desk role at a leading tech company
  • Handling Okta & JAMF in an Apple/Mac environment

Client Details

  • Versatile work operating system that streamlines collaboration, project management, and task tracking across teams.
  • Its intuitive interface allows users to customize workflows, assign tasks, and monitor progress in real-time, fostering efficient communication and accountability.
  • With its diverse range of features and integrations, it empowers teams to work smarter and achieve their goals more effectively.

Description

    • Provide 1st level support to all employees around the world.
    • Respond to IT support tickets, troubleshoot hardware and software problems with Apple products
    • Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
    • Support internal users in order to solve problems related to their workstations

Profile

  • An ideal IT help desk candidate possesses strong technical knowledge and troubleshooting skills to efficiently resolve user issues.
  • Additionally, effective communication and customer service abilities are crucial for providing prompt and helpful support to users of varying technical expertise.

Job Offer

  • Working at a top tech company in the US
  • Extensive exposure to apple/mac products

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.



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