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Part-Time Calltaker/Dispatcher

4 months ago

Battle Creek, United States Emergent Health Partners Full time

Have you ever thought about working in the Emergency Medical Services industry? Do you thrive in fast-paced environments and are you motivated by making a difference? Are you a customer service rock star that has awesome communication and technical skills?

If you answered yes to any of those questions, join our Communications Center in Battle Creek. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.

Excellent communication, organizational, and customer service skills are essential to effectively communicate time-sensitive and urgent information to the appropriate units. You'll be a problem solver - Adaptability is key in order to provide the best experience to our patients and healthcare partners. 

Essential Duties:

  • Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication

  • Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location

  • Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols

  • Refers citizens' non-emergency calls to the appropriate agencies

  • Relays information and contacts appropriate agencies or personnel to resolve routine problems

  • Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls

  • Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire

  • Utilize Computer Aided Dispatch program to verify callers location

  • Operates dispatch monitoring and activity consoles and equipment

  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

  • Answering and processing of after-hours contracted services

  • Utilization of online programs for requests for transportation

Work Environment:

  • Sitting for prolonged periods of time

  • Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations

Equal opportunity and affirmative action employer of F/M/Disability/Vets

#CB

All applicants must have a valid driver's license. Applicants must also be able to provide proof of eligibility to legally work in the U.S. EMS and/or fire dispatch experience preferred but we will train. Candidates will also need to be able to pass a company sponsored drug screen and physical.