Customer Service Dispatcher

1 month ago

Walnut Creek, United States Falcon Critical Care Transport Full time
Job DescriptionJob DescriptionNow Hiring Customer Service Dispatchers in Walnut Creek, CA.

Status: Full-time

Schedule: Various 8 to 12 hour shifts

Essential Duties & Responsibilities:

Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.


  • Demonstrate exceptional customer service skills with both internal and external customers.

  • Maintain a calm and professional demeanor at all times.

  • Promptly answer, evaluate and prioritize incoming requests for service.

  • Communicate effectively with all callers and co-workers in a fast paced, dynamic environment.

  • Demonstrate familiarity with Company service areas and medical facilities.

  • Possess exceptional knowledge of service area geography, roadways and traffic patterns.

  • Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.

  • Ability to efficiently multitask and work independently as well as collaboratively within a team.

  • Professionally “control” difficult interactions and effectively direct the flow of the conversation.

  • Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.

  • Operates a multi-line phone system as well as radio communication equipment.

  • The ability to remain extremely focused in a sometimes turbulent/chaotic environment (selective attention).

  • Accurately take incoming requests while simultaneously documenting the information electronically.

  • Demonstrated ability to communicate clearly and professionally both verbally and in writing.

  • Perform other duties as assigned by manager or leadership team.

  • Ability to sit for an extended period of time


WHAT WE OFFER

  • Competitive Wages.

  • Career Mentorship & Growth Opportunities.

  • Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match.

  • Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance.


REQUIREMENTS

  • High school diploma or equivalent.

  • 18 years of age or older.

  • Proficient in Microsoft Office Suite.

  • Preferred ability to type a minimum of forty (40) words per minute.

  • Weekend shifts and Holidays rotations are mandatory.


Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience.. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California.

Come join our Dispatch team and see why Falcon Ambulance is the premier mobile healthcare provider in the Bay Area



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