Desktop Support Specialist

3 weeks ago


New York, United States Stuardo & Associates Full time

The Desktop Support Technician works as part of a high-performance support team to ensure that end users IT ecosystem, various systems enhancements and defect corrections work properly and meet the user's requirements.

**Responsibilities include**:

- Receives and logs support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow.
- Receives, manages, logs, tracks, and escalates tickets and procedures accordingly. Closes completed call process by notifying interested parties.
- Resolves product support questions, issues, and failures managing assets (computers, monitors, software licenses, etc.) triaging issues from employees**,** and troubleshooting with individuals one-on-one.
- Continued development and improvement of client facing platforms.
- Front line for network problems.
- Managing Anti-Virus & Malware software.
- Providing remote hands support for security, networking, and systems engineers.

**Specific Extensive Knowledge/”Must-Haves”**:

- 2 to 4 years of IT experience as Help Desk / Desktop Support Technician primarily face to face support. Highlighting soft skills.
- Education in IT, preferably an Associate's degree or comparable technical education / coursework.
- Service-oriented mindset and the ability to empathize with a wide range of technical experience.
- Experience with networked and mobile computing environments.
- Exposure to networking and information security.
- Experience in a fast-pace environment, time management, solid oral and written communication skills, and quick response.
- Excellent organizational, and support case management skills.
- Experience in financial companies will be a plus.

**Job Details**:

- Reports to: Desktop Support Manager
- Travel to one of our two offices in the NYC Metro Area. Work-from-home (WFH) privileges to be evaluated
- Must have own reliable transportation and clean license

Pay: $45,000.00 - $54,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Education**:

- Associate (required)

**Experience**:

- Desktop Support: 2 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in New York, NY 10016



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