Lead Desktop Support

3 weeks ago

New York, United States ITACCEL Full time
Desktop Support Manager
On site NYC $100k+

Responsibilities:
Leadership:
  • Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.
  • Prioritize and delegate tasks effectively to meet support objectives and deadlines.
  • Foster a collaborative and positive team environment, promoting knowledge sharing and continuous improvement.
Desktop Support:
  • Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to user productivity.
  • Troubleshoot and resolve escalated technical issues, utilizing advanced diagnostic tools and techniques.
  • Collaborate with other IT teams to escalate and resolve complex issues that require specialized expertise.
System Administration:
  • Administer desktop systems and applications, including installation, configuration, and maintenance.
  • Implement and enforce desktop security measures, ensuring compliance with company policies and industry standards.
  • Perform routine system upgrades and patches to maintain system integrity and security.
Documentation and Reporting:
  • Maintain accurate documentation of desktop configurations, procedures, and troubleshooting steps.
  • Generate reports on desktop support activities, including ticket resolution metrics, performance trends, and user feedback.
  • Identify areas for improvement and implement proactive measures to enhance desktop support services and user satisfaction.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in desktop support roles, and supervisory positions.
  • In-depth knowledge of desktop hardware, operating systems (Windows, macOS, Linux), and productivity applications (Microsoft Office, Adobe Creative Suite, etc.).
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.
  • Experience with system administration tasks, including software installation, configuration, and patch management.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
  • Strong leadership abilities, with a track record of leading and developing high-performing teams.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.

  • Desktop Support Manager

    5 days ago

    New York, United States IT Accel Full time

    Job DescriptionJob DescriptionDesktop Support ManagerOn site NYC Responsibilities:Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Atlantic Group Full time

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment. Responsibilities: Perform Level 1 and 2 support and handle incoming help...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Atlantic Group Full time

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment.Responsibilities:Perform Level 1 and 2 support and handle incoming help requests...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Atlantic Group Full time

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment.Responsibilities:Perform Level 1 and 2 support and handle incoming help requests...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Atlantic Group Full time

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment. Maximise your chances of a successful application to this job by ensuring your...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Atlantic Group Full time

    Our client, a leading global commodities merchant, is seeking a strong Desktop Support Engineer to join their team in their brand new Midtown NYC office. In this role, you would be responsible for PC desktop, mobile device, and application support in a trading floor environment.Responsibilities:Perform Level 1 and 2 support and handle incoming help requests...

  • Desktop Support Technician

    1 week ago

    New York, United States ITACCEL Full time

    Desktop Support Technician NYC - 3 days on site We are seeking a skilled and customer-facing Desktop Support Technician with a focused on White Glove support to join our team. In this role, you will be responsible for providing top-tier technical support to our clients, ensuring their desktop environments are operating efficiently and effectively. As a...

  • Lead Desktop

    1 month ago

    New York, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionOur client, an AM Law 100 firm, is looking to hire a Lead Desktop & Cloud Engineer at their offices in New York City. This is a full time, direct hire role that will allow for a hybrid work week (2-days a week onsite). The position will pay an annual base salary of $170K to $180K plus a performance based bonus and excellent...

  • Desktop Support Technician

    2 weeks ago

    New York, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support Technician Location: New York, NY 10017 - OnsiteDuration: 6 months CTHRate: $41 HourlyDescription:**This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.**NOTES From Manager:5 years Desktop Support ExperienceNot necessary finance...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support Engineer Job Overview: Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    1 month ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    4 weeks ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support Engineer Job Overview: Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Analyst

    2 days ago

    New York, New York, United States TEKsystems Full time

    Description:Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be...

  • Desktop Support Technician

    1 week ago

    New York, United States Tekskills Full time

    Job Title : Desktop Support (Level 2) Location : Midtown, NJ (Onsite) Duration : 12+ Months Job description: 2+ years of progressive experience in the desktop environment. Advanced knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems. Advanced ability to perform complex...

  • Technical Support Engineer/Desktop Support Engineer

    1 month ago

    New York, United States The Cypress Group Full time

    Job DescriptionJob DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across various business units.Qualified candidates will have at least 1+ year of professional...

  • Desktop Support Engineer

    1 month ago

    New York, New York, United States BlueCrest Capital Management Full time

    Job Title: Desktop Support Engineer Location: New YorkDepartment: TechnologyPermanentRole Overview:Predominantly responsible for the infrastructure support and maintenance for users in our New York offices as well as remote regions where required. The ideal candidate will have a good understanding of the standard Windows desktop environment and experience in...

  • Senior Desktop Support, IT Support Technician

    2 weeks ago

    New York, United States Sirius XM Holdings Inc. Full time

    The Senior Desktop Support, IT Support Technician is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This covers support of all SiriusXM b Support Technician, IT, Desktop Support, Support, Technician, Technical Support, Technology

  • Desktop support Technician

    1 week ago

    New York, United States Highbridge Consulting LLC Full time

    THIIS ROLE IS 100% ONSITE The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. Specific responsibilities include: Provide technical support for users of desktop hardware and software; users can be in remote locations ...