Technical Support Engineer

2 months ago

Orlando, United States Rose International Full time

Must have’s:

Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language, Relational databases concepts

Nice-to-have’s:

SSO and authentication, Email protocols and servers

Required Skills:

Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead, we are looking for candidates that some first-hand experience in as many of these technical areas as possible as it speeds up the ramp up time.

Knowledge on LDAP/Active?Directory, SSO?or other authentication or user management systems

Understanding of Email?Troubleshooting (e.g. Office 365, Exchange)?

Knowledge on Web?Services (SOAP, REST)?

Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

Hands on experience in any?bi-directional, integration between two systems?

Some experience with Scripting languages:? JavaScript preferred

Experience with relational databases (e.g. MySQL, Oracle)

Experience with the gathering and reading of various log files

Integrations gets a mix of issue types that typically center around these broad topics:

1) Email

2) SSO/Authentication

3) Web Services

4) Scripting /Rest API

5) database issues

Position Overview:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging complex computer systems, complex software, or networked and/or wireless computer systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning systems or software configurations. Reports design, reliability issues, or bugs to engineering/software engineering.

What you will do in this role:

Be a Customer Advocate providing support to users/administrators of our platform

Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the software and platform.

Gain an understanding of?the software platform and all?core functionality.

Analyze data with a?view to isolate the potential?cause of the issue.

Involve others to?accomplish personal and group?goals.

Note - Screening questions are required at time of submittal. The recruiter will provide these after the initial conversation for completion.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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