Technical Support Engineer

2 months ago

Orlando, United States Tranzeal Incorporated Full time

Tittle - Technical Support Engineer – Automation

Location- San Diego, CA / Hybrid

Contract – 12+ months

Duties:

What you will do in this role:

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
  • This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
  • This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

Hiring Manager Notes:


From the JD, what are the top must have skill sets required in order to be successful in this role?

  • Experience writing and debugging JavaScript Code or similar language
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Excellent troubleshooting skill


Skills: What you need to be successful in this role:

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure, Event Management Systems.
  • Excellent troubleshooting skills



Interested candidates can share there resumes to nareshv@tranzeal.com

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