![ServiceNow](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
2 months ago
What you get to do in this role:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Qualifications
Qualifications and technical skills that will lead to success:
To be considered for this role the team is after someone with
Familiarityexperience implementing maintaining or supporting six or more of the following
LDAPActive Directory SSO or other authentication or user management systems eg Azure AD Okta SAML SiteMinder
Email Infrastructure eg Exchange Office 365 Postfix
Web Services consuming or providing SOAP REST
Network Infrastructure
Handson experience in any bidirectional automated integration between two systems
Data Extraction Technologies eg JDBC ODBC or ETL integrations
Strong Experience in one or more scripting languages JavaScript Python Perl Unix Shell Windows Shell
Relational databases eg MySQL Oracle
LinuxUnix OR Microsoft Server
Must have experience in working with both of the following technologies
Components in a web applications stack
Scripting languages eg JavaScript Python Perl Unix Shell Windows Shell
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
Technical Support Engineer
3 weeks ago
Orlando, United States ServiceNow Full timeJob Description What you get to do in this role: **** In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
1 month ago
Orlando, United States Russell Tobin Full timeWhat are we looking for in our Technical Support Engineer - UX? Position: Technical Support Engineer Location: Remote Contract: 1 Year (Extension Likely) Pay Rate: $30-$35/HR (DOE) Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines...
-
Technical Support Engineer
3 months ago
Orlando, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer - UX? Position: Technical Support Engineer Location: Remote Contract: 1 Year (Extension Likely) Pay Rate: $30-$35/HR (DOE) Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform....
-
Technical Support Engineer
4 weeks ago
Orlando, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Technical Support Engineer
4 weeks ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Technical Support Engineer
1 month ago
Orlando, United States Russell Tobin Full timeJob DescriptionJob DescriptionPosition: Technical Support EngineerLocation: RemoteContract: 1 Year (Extension Likely)Pay Rate: $30-$35/HR (DOE)Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines business and technical expertise with...
-
Technical Support Engineer
3 months ago
Orlando, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer – UX The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as...
-
Technical Support Engineer
3 months ago
Orlando, United States Tranzeal Incorporated Full timeTittle - Technical Support Engineer – AutomationLocation- San Diego, CA / Hybrid Contract – 12+ months Duties: What you will do in this role:Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.This includes being the first point of escalation within the technical support...
-
Technical Support Engineer
1 month ago
Orlando, United States Rose International Full timeNOTE: The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly...
-
Senior Technical Support Engineer
3 weeks ago
Orlando, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Technical Support Engineer
2 months ago
Orlando, United States Rose International Full timeNOTE: The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical...
-
Senior Technical Support Engineer
2 weeks ago
Orlando, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Senior Technical Support Engineer
4 weeks ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Senior Technical Support Engineer
2 weeks ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Senior Technical Support Engineer
2 months ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Technical Support Engineer
1 month ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Technical Support Engineer
3 months ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
7 days ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless...
-
Technical Support Engineer
2 months ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
1 month ago
Orlando, United States HonorVet Technologies Full timeJob Title: Technical Support Engineer Location: Orlando, FL Duration: 6+ Months What you will do in this role: Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support department as well as providing...