Call Center Representative
2 weeks ago
Our client, within vision services, is looking for a Call Center Representative. As a customer advocate, you will be a key player in linking the company to valued members. Day-to-day you will provide exceptional customer service by addressing concerns and inquiries related to vision benefits while ensuring a seamless experience for policyholders and vendors.
Opportunity:
- FULLY REMOTE
- M-F 10A-6P EST OR 11A-7P EST
- $18/HR
- Maintain 70+ inbound/outbound calls daily from providers, members, and families.
- Assist with appointment scheduling, benefit inquiries, and other insurance matters.
- Provide members and providers with details regarding benefits including coverage, co-payments, and pre-authorizations.
- Verify insurance coverage under various plans.
- Address complaints, queries, resolve issues, and escalate complex cases to appropriate channels.
- HSD or higher required.
- 2+ years of experience in a high-volume call center environment required.
- Previous experience and knowledge within benefit services preferred.
Category Code: JN003
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