Customer Care Representative
1 week ago
Community Customer Care Manager - Treasure Coast
About the Job
SECCA Search Group searching for a Community Customer Care Manager to join the Treasure Coast team of a Top 10 nationally publicly traded homebuilder. This role is dedicated to providing superior customer care and addressing warranty service needs to ensure homeowner satisfaction.
Responsibilities
- Act as a primary point of contact for homeowner warranty concerns.
- Perform on-site assessments of warranty service requests.
- Coordinate with subcontractors to complete necessary repairs in a timely manner.
- Maintain detailed records of service requests and progress updates.
- Educate homeowners on warranty programs and maintenance requirements.
- Ensure timely and professional resolution of escalated customer concerns.
Ideal Candidate
- High school diploma or equivalent with 18+ months of customer service experience.
- A background in residential construction is highly preferred.
- Strong organizational skills, detail-oriented mindset, and proficiency in customer management systems.
- Ability to travel locally as needed.
Why Apply?
Join a team that values customer satisfaction and employee growth. Enjoy competitive pay, career development opportunities, and a full suite of benefits.
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