SECCA Search Group | Customer Care Representative | port saint lucie, fl

2 weeks ago


port saint lucie, United States SECCA Search Group Full time

Community Customer Care Manager - Treasure Coast


About the Job

SECCA Search Group searching for a Community Customer Care Manager to join the Treasure Coast team of a Top 10 nationally publicly traded homebuilder. This role is dedicated to providing superior customer care and addressing warranty service needs to ensure homeowner satisfaction.


Responsibilities

  • Act as a primary point of contact for homeowner warranty concerns.
  • Perform on-site assessments of warranty service requests.
  • Coordinate with subcontractors to complete necessary repairs in a timely manner.
  • Maintain detailed records of service requests and progress updates.
  • Educate homeowners on warranty programs and maintenance requirements.
  • Ensure timely and professional resolution of escalated customer concerns.


Ideal Candidate

  • High school diploma or equivalent with 18+ months of customer service experience.
  • A background in residential construction is highly preferred.
  • Strong organizational skills, detail-oriented mindset, and proficiency in customer management systems.
  • Ability to travel locally as needed.


Why Apply?

Join a team that values customer satisfaction and employee growth. Enjoy competitive pay, career development opportunities, and a full suite of benefits.



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