Logistics Coordinator
1 month ago
- First experience with customer relations and order handling in international markets.
- Knowledge of products, production processes and production planning processes including the material flow in the plant
- Coordination of special cargo (including special voyages, sea and air cargo)
- Daily coordination of delivery dates with customers, production, demand planning and sales
- Distribution of the available goods by order (incl. bottleneck controlling)
- creation, verification and dispatch of standardized documents (e.g. order confirmation, backlog overview)
- Responsible for handling customer portals
- Customer requests (customer portals)
- Handling of specific customer requirements
- Timely and careful handling and clarification of customer requests by e-mail and telephone
- Improve customer satisfaction and relationship with excellent service
- Ensuring the exchange of information with warehouses, dispatch departments, production and planning
- Ensuring daily handling of incoming EDI messages (full)
- Ensuring a daily transmission of correct ASN's to the customer (full)
- Complaint management (complaints reports, follow-up of complaints procedures) in cooperation with QS/QM or claim management
- Documentation and follow up of complaints
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