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Logistics Coordinator

1 month ago


Morristown, United States Acro Service Corp Full time
  • First experience with customer relations and order handling in international markets.
  • Knowledge of products, production processes and production planning processes including the material flow in the plant
  • Coordination of special cargo (including special voyages, sea and air cargo)
  • Daily coordination of delivery dates with customers, production, demand planning and sales
  • Distribution of the available goods by order (incl. bottleneck controlling)
  • creation, verification and dispatch of standardized documents (e.g. order confirmation, backlog overview)
  • Responsible for handling customer portals
  • Customer requests (customer portals)
  • Handling of specific customer requirements
  • Timely and careful handling and clarification of customer requests by e-mail and telephone
  • Improve customer satisfaction and relationship with excellent service
  • Ensuring the exchange of information with warehouses, dispatch departments, production and planning
  • Ensuring daily handling of incoming EDI messages (full)
  • Ensuring a daily transmission of correct ASN's to the customer (full)
  • Complaint management (complaints reports, follow-up of complaints procedures) in cooperation with QS/QM or claim management
  • Documentation and follow up of complaints

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