Customer service
4 weeks ago
Customer service - Logistics
Morristown, TN (Onsite)
3+Month Contract
Overview:
- Ensure seamless order acceptance, processing, and delivery for national and international customers.
- Coordinate special cargo arrangements, including special voyages, sea, and air shipments.
- Daily liaison for delivery schedules with customers, production, demand planning, and sales teams.
- Efficiently distribute available goods, overseeing bottleneck control and order creation.
Responsibilities:
- Monitor incoming orders and promptly create orders.
- Coordinate delivery dates and manage specific customer requirements.
- Handle customer portals, ensuring timely responses and accurate information exchange.
- Resolve customer inquiries via email and phone, enhancing satisfaction and relationships.
- Facilitate communication between warehouses, dispatch departments, production, and planning teams.
- Manage daily handling of incoming EDI messages and ensure accurate transmission of ASN's.
- Handle complaint management in collaboration with quality assurance or claim management teams.
- Document and follow up on complaints to ensure resolution and customer satisfaction.
Requirements:
- Proficiency in Microsoft Office, especially Excel.
- Familiarity with SAP or PMRS is highly desirable.
- Strong customer service and negotiation skills.
- Excellent communication, time management, and problem-solving abilities.
Experience Required:
- First experience in customer relations and order handling in international markets.
- Knowledge of products, production processes, and production planning, including material flow in the plant.
- Coordination of special cargo arrangements, such as special voyages, sea, and air shipments.
- Daily coordination of delivery dates with customers, production, demand planning, and sales teams.
- Experience in distribution of goods by order, including bottleneck control, and creation of standardized documents.
Education Required:
- High School Diploma
Education Preferred:
- Associate degree
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