Director, UX Content Strategy

2 weeks ago

Boston, United States Fidelity TalentSource LLC Full time



Job Description:

Feed your passion for creativity and help guide customers through moments of decision as a Director, UX Content Strategy. Create experiences for the Fidelity mobile application from log in to account management and exploration to confident executions. Ideate, design, and refine flows that solve critical customer problems while collaborating with Design and Research teams. Focus on keeping the customers voice front and center while leading the UX content strategy across multiple business units.

Our content strategy team connects the Fidelity brand to everyday moments, from retirement to crypto, first-time investors to advanced traders. Join the team as a critical problem solver, big thinking-strategist, and writing enthusiast.

The Role

Reporting to the VP, Content Strategy, you ll be a senior leader responsible for creating strategies that balance emotional decision making with the right next step.

Collaborate with product design and research teams to uncover the right customer problem to solve then ideate multiple solution paths. You ll write UX copy for mobile user flows that make Fidelity s solutions simple, obvious, and consistent. With polished presentation and storytelling skills, present conceptual directions, research findings, and creative rationale to executive leadership.

While your day-to-day will vary, you ll have the opportunity to develop style guides expressing how the brand shows up in a specific focus area. Own the UX copy for navigation, labels, short form messaging, and contribute to the way we personalize the app to every user. Contribute to the learning agenda, moderated user tests, and analysis of results to make informed decisions.\u00A0

Together we can shape the digital experiences that enhance people s financial lives. Apply now and share your portfolio of strategy and writing samples.

The Expertise and Skills You Bring

  • Advanced strategy and writing chops (10+ years or more in content strategy, UX writing, or copywriting). Experience writing within financial services is a plus. A bachelor s degree is preferred.
  • Deep empathy and understanding. This means you create for your audience, being mindful of accessibility and inclusivity.
  • A knack for breaking down complex topics so they sound more like dinner conversation and less like a white paper.
  • Knowledge of creating content strategy frameworks that solve user problems and deliver clear content project plans.
  • Understanding of when and how to ask for and accept feedback\u2014and yes, this includes working with legal and compliance. Sometimes, the only kind of writing is rewriting, and you re able to iterate quickly.
  • The ability to thrive (aka plan and collaborate) in an Agile team of designers, researchers, developers, and business partners. You lead through influence at varying levels of the organization.
  • Enthusiasm and motivation to coach peers, guide others to perform at the highest level, and step up as leader to drive consistent processes.
  • Organizational skills and insight to streamline processes and create consistency across projects and initiatives.
  • A desire to understand the \u201Cbig-picture\u201D of organizational problems and contributing to alternative solutions.

The Team

You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, former educators, long-time journalists, and passionate poets of all different backgrounds. Even though we re big, we feel small. And there is plenty of support to upskill in your craft, discuss everything down to the Oxford comma, and grow in your career.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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