Content Strategist

2 weeks ago

Boston, United States Fidelity TalentSource LLC Full time

 Content Strategist
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Content Strategist to work in Boston, MA, Merrimack, NH, Smithfield, RI, or Westlake, TX.

The Role
As part of Fidelity’s Content Team, you will be a member of a customer-obsessed team that creates and delivers UX, thought leadership, and educational content. This role will support two key areas:

• The reusable content library, with a focus on driving forward the growth, adoption, and optimization of our micro-level content. You’re an evangelist for reusability and enjoy using new technologies to streamline content creation while enhancing the customer experience.

• Content practices, working to codify our best practices and provide clear guidance and resources that are easy to use by anyone. By establishing and maintaining content strategy standards, we deliver best-in-class customer experiences. It’s a fast-paced environment where strong collaboration with a wide variety of diverse partners is critical for success, and decisions are data-focused and iterative.


The Expertise and Skills You Bring
  • Solid strategy and writing chops (6-9 years or more in content strategy, technical writing, UX writing, or copywriting).
  • Experience writing within financial services is a plus.
  • A bachelor’s degree is required.
  • Adept at all aspects of content strategy, including content design, UX writing, information architecture, content audits, content modeling, priority guides, workflow, and governance.
  • Driving content strategies centered on reusable, micro-level content with a successful track record of implementing such strategies.
  • Designing, developing, and managing extensive content libraries, fluent in use of taxonomies, metadata, and editorial standards.
  • Working knowledge of Content Management Systems (CMS) and development tools - Tridion, Sites 9.5, Adobe Experience Manager a plus.
  • Familiarity with Agile processes and tools, including epic and story writing skills.
  • Understanding of the legal, risk, and compliance (LRC) policies, process, and tools.
  • Creating and maintaining strong business relationships, building trust, and advocating for collaboration.
  • Fun, smart, creative, flexible, and loves working as part of a team.
  • Embraces ambiguity while prioritizing and determining how to move work forward.
  • Ability to learn from failure, engage in an iterative process, and understand that success comes sooner through trial and error.
The Team
The Content Center of Excellence focuses on three primary areas: content standards and best practices, associate learning and development, and the continued expansion of our capabilities. We are an exciting, collaborative group that is passionate about providing our associates with the foundation and tools they need to create best-in-class customer experiences.
 



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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