Help Desk Specialist

3 days ago

Boston, United States Compunnel Inc. Full time

Position Summary:

  • We are looking for a Help Desk Specialist with proven Strong Customer Service Skills.
  • This is the priority skill of this posting.
  • The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform.
  • The specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests.
  • The specialist will staff a help desk phone and respond to HPL licensing help desk email requests. The specialist will also assist with testing the system updates and update procedure documentation as needed.
  • This Position Is More About Customer Service Than Technical Help Desk Work.

Responsibilities

  • Provide help desk customer technical support to assist licensees using eGov to apply for/renew licenses.
  • Determine appropriate response to error conditions. Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems. Document any serious problems and provide the information to other appropriate HPL staff.
  • Develop, document, communicate, and enforce system standards as necessary.
  • Provide guidance to junior members of the team.
  • Simulate and troubleshoot user problems.
  • Track phone calls and helpdesk inquires.
  • Inform Local Program staff as needed by telephone and in writing of issues related to operation of the system and the Help Desk.
  • Train other state staff in operation of the Help Desk as needed.
  • Review program and administrative manuals for technical and procedural accuracy.
  • Ensure Help Desk phone is not left unattended.
  • Test Licensure renewal system with assessment/survey questions to ensure system is functioning properly.
  • Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes.
  • Contribute to the survey creation /modification processes and conduct testing of the same
  • Perform other duties related to HPL licensing helpdesk.

Qualifications

  • Knowledge of the concepts. techniques and applications of electronic data processing.
  • Knowledge of the terminology. codes and standard abbreviations used in electronic data processing.
  • Knowledge of the types and applications of electronic data processing equipment including computers and related peripheral equipment.
  • Knowledge of the methods and techniques of computer systems analysis and design.
  • Knowledge of the methods and techniques of computer programming.
  • Knowledge of the types. availability and applications of electronic data processing operating systems.
  • Knowledge of the methods of general reporting.
  • Ability to read and interpret documents such as EDP equipment operating manuals. specifications.
  • Ability to follow oral and written instructions.
  • Ability to coordinate the efforts of others in accomplishing assigned work objectives. Ability to coordinate projects and follow through to completion.
  • Ability to establish and maintain harmonious working relationships with others.
  • Ability to establish rapport with persons from different ethnic cultural. and/or economic backgrounds and to maintain harmonious working relationships in a team setting.
  • Ability to adjust to changing situations to meet emergency or changing program or production requirements.
  • Ability to analyze and determine the application of electronic data processing data draw conclusions and to make appropriate recommendations.
  • Ability to write concisely to express thoughts clear and to develop ideas in logical sequence.
  • Ability to communicate effectively in oral expression.
  • Ability to give oral and written instructions in a precise and understandable manner. including to individuals with English as a second language and to individuals with no or elementary knowledge of microcomputers.
  • Ability to work independently

  • Help Desk Specialist

    3 days ago

    Boston, United States Acro Service Corp Full time

    Job Title: Help Desk SpecialistDuration: 06 Months (with possible renewable) Hours per Week: 37.5 Location: Boston MA 02108- OnsiteJOB DESCRIPTION: Position Summary:We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for...

  • Help Desk Specialist

    4 days ago

    Boston, United States Acro Service Corp Full time

    Job Title: Help Desk SpecialistDuration: 06 Months (with possible renewable) Hours per Week: 37.5 Location: Boston MA 02108- OnsiteJOB DESCRIPTION: Position Summary:We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for...

  • Compunnel Inc. | Help Desk Specialist

    4 days ago

    boston, United States Compunnel Inc. Full time

    Position Summary: We are looking for a Help Desk Specialist with proven Strong Customer Service Skills. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist will guide customers through proper use of the system, help in troubleshooting and...

  • Acro Service Corp | Help Desk Specialist

    4 days ago

    boston, United States Acro Service Corp Full time

    Job Title: Help Desk SpecialistDuration: 06 Months (with possible renewable) Hours per Week: 37.5 Location: Boston MA 02108- OnsiteJOB DESCRIPTION: Position Summary:We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for...

  • Acro Service Corp | Help Desk Specialist

    3 days ago

    boston, United States Acro Service Corp Full time

    Job Title: Help Desk SpecialistDuration: 06 Months (with possible renewable) Hours per Week: 37.5 Location: Boston MA 02108- OnsiteJOB DESCRIPTION: Position Summary:We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS. This is the priority skill of this posting. The eLicensing Help Desk Specialist will be responsible for...

  • Help Desk Specialist

    4 days ago

    Boston, United States Compunnel Inc. Full time

    Key Responsibilities:Provide customer support to licensees using eGov for license applications and renewals.Identify and address error conditions; collaborate with users and technical staff to resolve issues.Document significant problems and communicate them to relevant HPL personnel.Develop, document, and enforce system standards as necessary.Mentor junior...

  • Help Desk Specialist

    3 days ago

    Boston, United States Compunnel Inc. Full time

    Key Responsibilities:Provide customer support to licensees using eGov for license applications and renewals.Identify and address error conditions; collaborate with users and technical staff to resolve issues.Document significant problems and communicate them to relevant HPL personnel.Develop, document, and enforce system standards as necessary.Mentor junior...

  • IT Help Desk Specialist

    3 months ago

    Boston, United States Hamilton Barnes 🌳 Full time

    We are actively hiring for an IT Help Desk Specialist!What You Can Expect in this RoleTo deliver High-Quality Customer Service for a Multi Billion Dollar Business in AmericaExpand your skillset and have clear Career Progression set out from the startSupport an International Business with Global OfficesResponsibilitiesProvide support to employees of all...

  • eLicensing Customer Support

    7 days ago

    Boston, United States JobRialto Full time

    Job Summary We are seeking a Help Desk Specialist with strong customer service skills to assist customers using the HPL eLicensing platform. The specialist will guide users in system navigation, troubleshoot issues, respond to help desk inquiries, and contribute to system testing and documentation updates. This role focuses more on customer service than...

  • Help Desk Manager

    4 weeks ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Manager in Boston, Massachusetts. This role revolves around the non-profit industry and entails overseeing the help desk to support internal employees in a Windows environment. The Help Desk Manager will be working remotely and occasionally traveling to...

  • Help Desk Manager

    2 months ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Manager in Boston, Massachusetts. This role revolves around the non-profit industry and entails overseeing the help desk to support internal employees in a Windows environment. The Help Desk Manager will be working remotely and occasionally traveling to...

  • Help Desk Technician

    1 month ago

    Boston, Massachusetts, United States TEKsystems Full time

    Job Title: Help Desk TechnicianTEKsystems is seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to users who are experiencing difficulties with IT applications, products, or services.Key Responsibilities:Provide technical support to users via phone, email, or...

  • Help Desk Analyst

    4 weeks ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst in the Health Insurance industry based in Boston, Massachusetts. As a Help Desk Analyst, you will be providing critical IT support, focusing on troubleshooting, setting up and maintaining laptops, and ensuring seamless connectivity to wireless...

  • Help Desk Technician

    3 months ago

    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration12 Duration UnitMonth(s) Req Description DescriptionThis position is a part of the Help Desk group at the Massachusetts General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. As the Help...

  • Help Desk Professional

    6 days ago

    Boston, Massachusetts, United States TEKsystems Full time

    TEKsystems is seeking a Help Desk Professional to join our team in Boston, Massachusetts. As a Help Desk Professional, you will provide technical support to end-users via phone and email to resolve hardware or software issues.The ideal candidate will have 2+ years of experience providing remote IT support via Bomgar, email, and phone. Additionally, they...

  • Help Desk Analyst II

    2 months ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a proficient Help Desk Analyst II to become a part of our team. As a key member of our team, you'll be tasked with providing technical assistance to our workforce, ensuring the seamless operation of our IT systems at our local office. This role is based in Boston, Massachusetts, and provides a short...

  • IT Help Desk Specialist

    4 days ago

    Boston, Massachusetts, United States Insource Services, Inc. Full time

    About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional technical support to our clients. As a Technical Support Specialist, you will play a vital role in ensuring that our clients receive top-notch service and support.

  • Service Desk Specialist

    1 month ago

    Boston, United States Grubhub Full time

    Grubhub is hiring a Service Desk Specialist to join our 20+ person Service Desk team which is responsible for supporting and resolving technical problems for 5,000 employees and our outsourced partners, located in over 10+ locations.This is an hourly role and is based in our Boston office reporting to the Service Desk Team Lead. The role will be 5 days a...

  • Senior Help Desk Engineer

    3 days ago

    Boston, United States Arrowstreet Capital Full time

    Job Overview: We are seeking a detail-oriented, energetic and experienced Senior Help Desk Engineer to join our growing team. Candidates must have at least five years of experience in an IT Support or Systems Administration role and be capable of working in a fast-paced and dynamic environment. In this role, you will be responsible for providing front line...

  • Service Desk Specialist

    4 weeks ago

    Boston, Massachusetts, United States ApTask Full time

    Service Desk Role OverviewThe Service Desk is the primary point of contact for clients experiencing issues with their IT systems. As a Service Desk Specialist, you will act as the first line of support, addressing client inquiries and resolving technical issues via phone, chat, or email. In this role, you will work closely with internal teams to identify and...