Help Desk Analyst II
1 month ago
Responsibilities:
• Provide remote and in-person technical support, focusing on hardware incidents
• Install, configure, and maintain computer hardware including desktops, laptops, printers, and other peripherals
• Diagnose and resolve hardware-related issues
• Perform regular maintenance tasks to ensure the reliability and performance of IT equipment
• Coordinate hardware upgrades as required
• Maintain accurate and up-to-date records of hardware inventory
• Troubleshoot basic network connectivity problems
• Collaborate with external vendors for IT-related services and supplies
• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to effectively perform job functions.• Position: Help Desk Analyst II
• Minimum of 1 year of experience in a similar role
• Proficient in Android Development
• Familiarity with Cisco Technologies
• Knowledge and understanding of Citrix Technologies
• Experience in Database Management
• Skilled in EO/IR systems
• Proficient in Active Directory
• Experience in handling Apple Devices
• Understanding of Computer Hardware
• Proficient in Configuration Management
• Experience in managing Deployments
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