Help Desk Analyst II

1 month ago


Boston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the search for a proficient Help Desk Analyst II to become a part of our team. As a key member of our team, you'll be tasked with providing technical assistance to our workforce, ensuring the seamless operation of our IT systems at our local office. This role is based in Boston, Massachusetts, and provides a short term contract employment opportunity.

Responsibilities:
• Provide remote and in-person technical support, focusing on hardware incidents
• Install, configure, and maintain computer hardware including desktops, laptops, printers, and other peripherals
• Diagnose and resolve hardware-related issues
• Perform regular maintenance tasks to ensure the reliability and performance of IT equipment
• Coordinate hardware upgrades as required
• Maintain accurate and up-to-date records of hardware inventory
• Troubleshoot basic network connectivity problems
• Collaborate with external vendors for IT-related services and supplies
• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to effectively perform job functions.• Position: Help Desk Analyst II
• Minimum of 1 year of experience in a similar role
• Proficient in Android Development
• Familiarity with Cisco Technologies
• Knowledge and understanding of Citrix Technologies
• Experience in Database Management
• Skilled in EO/IR systems
• Proficient in Active Directory
• Experience in handling Apple Devices
• Understanding of Computer Hardware
• Proficient in Configuration Management
• Experience in managing Deployments
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