Help Desk Analyst

1 week ago


Boston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst in the Health Insurance industry based in Boston, Massachusetts. As a Help Desk Analyst, you will be providing critical IT support, focusing on troubleshooting, setting up and maintaining laptops, and ensuring seamless connectivity to wireless printers for our team.

Responsibilities
• Provide basic support and troubleshooting for our team
• Handle laptop setup, imaging, and assignment tasks
• Ensure connectivity to wireless printers, resolving any printer problems as they arise
• Use Microsoft SCCM for image deployment
• Monitor and maintain accurate records of all IT equipment
• Ensure all team members have necessary access to equipment and troubleshoot any sign-in issues
• Travel to different sites to set up equipment and provide technical support as needed.• Proficiency in Laptop Images required
• Knowledge of Microsoft SCCM is a must
• Experience in Image Deployment is essential
• Ability to Provide Technical Support to all employees
• Proven track record in Technical Support
• Familiarity with Network Printers is necessary
• Capability to troubleshoot and resolve Printer Problems.
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