HFA Program Specialist

2 months ago

Los Angeles, United States Hilltop Securities Inc. Full time

HilltopSecurities is currently looking to hire an HFA Program Specialist in our Sherman Oaks office. The HFA Program Specialist is responsible for performing the department’s pre- and / or post-closing compliance review for client TBA and MRB/MCC programs. The Specialist works under minimal supervision with encouragement to exercise initiative and independent judgement.


Responsibilities:


Essential Functions:

  • Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements.
  • Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance.
  • Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes.
  • Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements.
  • Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
  • Keep current with all department clients, programs, guidelines, and processes.
  • Identify process improvements with documentation of such as applicable.
  • Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage.
  • Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone.
  • Follow the lender on-boarding process for access to Lender Online.
  • Maintain an accurate list of participating lenders and creates user credentials.
  • Assist Lenders with maneuvering through the flow of the online reservation system via the web portals.


Qualifications:


  • Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
  • Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
  • General knowledge of mortgage industry rules and regulations a must.
  • Experience with processing mortgage loans is highly preferred.
  • Technical knowledge and experience with state and local housing agency programs is preferred.
  • Accustomed to working in a fast-paced, team-oriented environment.
  • Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients.
  • Proficiency in the use of Microsoft Excel, Word, and Outlook.
  • Strong communications skills, both oral and written and effective interpersonal skills.
  • Ability to work well independently and prioritize tasks.
  • Must be detail oriented, organized, and keep up with the often-demanding pace of the workload
  • High level of integrity and dependability with a strong sense of urgency and results oriented.
  • Must be flexible for overtime if required to meet deadlines.
  • Assist with other projects as needed with a can-do attitude.

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