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HFA Program Specialist
2 months ago
HilltopSecurities is currently looking to hire an HFA Program Specialist in our Sherman Oaks office. The HFA Program Specialist is responsible for performing the department’s pre- and / or post-closing compliance review for client TBA and MRB/MCC programs. The Specialist works under minimal supervision with encouragement to exercise initiative and independent judgement.
Responsibilities:
Essential Functions:
- Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements.
- Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance.
- Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes.
- Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements.
- Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender.
- Keep current with all department clients, programs, guidelines, and processes.
- Identify process improvements with documentation of such as applicable.
- Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage.
- Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone.
- Follow the lender on-boarding process for access to Lender Online.
- Maintain an accurate list of participating lenders and creates user credentials.
- Assist Lenders with maneuvering through the flow of the online reservation system via the web portals.
Qualifications:
- Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online.
- Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed.
- General knowledge of mortgage industry rules and regulations a must.
- Experience with processing mortgage loans is highly preferred.
- Technical knowledge and experience with state and local housing agency programs is preferred.
- Accustomed to working in a fast-paced, team-oriented environment.
- Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients.
- Proficiency in the use of Microsoft Excel, Word, and Outlook.
- Strong communications skills, both oral and written and effective interpersonal skills.
- Ability to work well independently and prioritize tasks.
- Must be detail oriented, organized, and keep up with the often-demanding pace of the workload
- High level of integrity and dependability with a strong sense of urgency and results oriented.
- Must be flexible for overtime if required to meet deadlines.
- Assist with other projects as needed with a can-do attitude.
