Quality Monitor

4 weeks ago


McKinney, United States Globe Life Inc. Full time


Quality Monitor - Hybrid

Primary Duties & Responsibilities

The GCCS Quality Monitor (QM) is responsible for the monitoring, training, and assisting in development of all new GCCS Agents and will provide feedback for continuing education to current agents.  Utilizing auditing techniques, the QM will monitor and report the effectiveness of employee training to ensure that all Agents are properly equipped with the knowledge and tools that are necessary for their success.  The QM must keep abreast of all new additions to our programs and changes within the company and/or department to aid in keeping the Agents up-to-date on all relevant information.

Primary Duties & Responsibilities

  • Assist in the creation and maintenance of all auditing processes for the QM Team and GCCS Agents.
  • Audit live and pre-recorded phone calls to identify training opportunities.
  • Meet with managers and supervisors regularly to aid in pinpointing areas of training needs and opportunities.
  • Meet with managers and supervisors regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.
  • Assist in the creation and maintenance of all training materials for the GCCS Agents.
  • Assist in conducting in-depth training for employees in their orientation period as well as continuing education for current employees.
  • Conduct group and one-on-one coaching sessions as needed.
  • Participate in user testing of all new application systems before implementation in the GCCS environment.
  • May assist with taking/making calls as needed based on departmental call volumes



Required Skills

  • Must be familiar with the brands within the Globe Life And Accident Companies
  • Excellent oral and written communication skills with the ability to write clear and concise instructions and complete routine reports and correspondence
  • Excellent organizational skills
  • Proficient in MS Office and PC skills
  • Strong knowledge of the technical platforms the GCCS Agents utilizes
  • Ability to speak effectively before groups of employees 
  • Must have the ability to give honest and productive feedback.
  • Able to function independently in a multi-task environment, as well as part of a team
  • Strong planning and organizational skills
  • Proven presentation/facilitation skills

Applicable to all employees of Globe Life & Accident and its subsidiaries:

•         Reliable and predictable attendance of your assigned shift

•         Ability to work full time and/or part time based on the position specifications.



Required Knowledge & Experience

  • High school diploma or equivalent.
  • 2+ years of prior GCCS experience and/or combination of experience and education
  • Prior customer service experience
  • Prior experience in an insurance setting a plus

  • Quality Monitor

    4 weeks ago


    McKinney, United States Globe Life Inc. Full time

    Quality Monitor - Hybrid Primary Duties & Responsibilities The GCCS Quality Monitor (QM) is responsible for the monitoring, training, and assisting in development of all new GCCS Agents and will provide feedback for continuing education to current agents.  Utilizing auditing techniques, the QM will monitor and report the effectiveness of employee...

  • Quality Monitor

    3 weeks ago


    McKinney, United States Globe Life Inc. Full time

    Quality Monitor - Hybrid Primary Duties & Responsibilities The GCCS Quality Monitor (QM) is responsible for the monitoring, training, and assisting in development of all new GCCS Agents and will provide feedback for continuing education to current agents.  Utilizing auditing techniques, the QM will monitor and report the effectiveness of employee...


  • McKinney, United States Globe Life Family of Companies Full time

    Job DescriptionThe Sales Leads Inventory Coordinator is responsible for all aspects of lead inventory management including, but not limited to, monitoring and adjusting inventory to achieve and maintain appropriate lead volume, lead quality, and lead cost to help ensure the success of leads campaigns. This position is also responsible for reconciling leads...


  • McKinney, United States Globe Life Family of Companies Full time

    Job Description The Sales Leads Inventory Coordinator is responsible for all aspects of lead inventory management including, but not limited to, monitoring and adjusting inventory to achieve and maintain appropriate lead volume, lead quality, and lead cost to help ensure the success of leads campaigns. This position is also responsible for reconciling leads...


  • McKinney, United States Globe Life Inc. Full time

    Sales Lead Inventory Coordinator Primary Duties & Responsibilities The Sales Leads Inventory Coordinator is responsible for all aspects of lead inventory management including, but not limited to, monitoring and adjusting inventory to achieve and maintain appropriate lead volume, lead quality, and lead cost to help ensure the success of leads...


  • McKinney, United States Globe Life Inc. Full time

    Sales Lead Inventory Coordinator - Hybrid Primary Duties & Responsibilities The Sales Leads Inventory Coordinator is responsible for all aspects of lead inventory management including, but not limited to, monitoring and adjusting inventory to achieve and maintain appropriate lead volume, lead quality, and lead cost to help ensure the success of leads...


  • McKinney, United States Globe Life Inc. Full time

    The Sales Leads Inventory Coordinator is responsible for all aspects of lead inventory management including, but not limited to, monitoring and adjusting inventory to achieve and maintain appropriate lead volume, lead quality, and lead cost to help ensure the success of leads campaigns. This position is also responsible for reconciling leads inventory at the...

  • Director of Radiology

    4 weeks ago


    McKinney, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYDirector of Radiology is accountable for planning, directing, and coordinating operations and programs of the radiology service line at Baylor Scott and White Health (BSWH), which performs medical imaging in BSWH hospitals, clinics, and ambulatory care facilities. The imaging equipment may include x-ray machines, fluoroscopes, CT scanners, or MRI...

  • Director of Radiology

    1 month ago


    McKinney, United States Baylor Scott & White Health Full time

    JOB SUMMARYDirector of Radiology is accountable for planning, directing, and coordinating operations and programs of the radiology service line at Baylor Scott and White Health (BSWH), which performs medical imaging in BSWH hospitals, clinics, and ambulatory care facilities. The imaging equipment may include x-ray machines, fluoroscopes, CT scanners, or MRI...

  • Director of Radiology

    1 month ago


    McKinney, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYDirector of Radiology is accountable for planning, directing, and coordinating operations and programs of the radiology service line at Baylor Scott and White Health (BSWH), which performs medical imaging in BSWH hospitals, clinics, and ambulatory care facilities. The imaging equipment may include x-ray machines, fluoroscopes, CT scanners, or MRI...

  • Director of Radiology

    2 weeks ago


    McKinney, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYDirector of Radiology is accountable for planning, directing, and coordinating operations and programs of the radiology service line at Baylor Scott and White Health (BSWH), which performs medical imaging in BSWH hospitals, clinics, and ambulatory care facilities. The imaging equipment may include x-ray machines, fluoroscopes, CT scanners, or MRI...

  • Director of Radiology

    4 weeks ago


    McKinney, United States Baylor Scott & White Health Full time

    JOB SUMMARYDirector of Radiology is accountable for planning, directing, and coordinating operations and programs of the radiology service line at Baylor Scott and White Health (BSWH), which performs medical imaging in BSWH hospitals, clinics, and ambulatory care facilities. The imaging equipment may include x-ray machines, fluoroscopes, CT scanners, or MRI...


  • Mckinney, United States Baylor Scott & White Health Full time

    JOB SUMMARY Dir Comprehensive Care Management (CCM) and Support Services is responsible for planning, developing, and implementing the continuum of care and case management functions of Baylor Scott and White Health (BSWH), which may include case management, social services, coordination of patient care, patient access, utilization management, and discharge...


  • Mckinney, United States Baylor Scott & White Health Full time

    JOB SUMMARY Dir Comprehensive Care Management (CCM) and Support Services is responsible for planning, developing, and implementing the continuum of care and case management functions of Baylor Scott and White Health (BSWH), which may include case management, social services, coordination of patient care, patient access, utilization management, and discharge...

  • Food Service Manager

    2 weeks ago


    McKinney, United States Serrato Corporation Full time

    **Food Service Manager - EOE including disabilities & vets** McKinney, TX Food Service Food Service **Brief Description of Duties** * Ensures efficient operation of dining hall; requisitioning food and supplies; preparation cooking serving of food; and direct supplies. * Prepares cooks worksheets and timesheets. * Inspects serving line for...


  • McKinney, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYDir Comprehensive Care Management (CCM) and Support Services is responsible for planning, developing, and implementing the continuum of care and case management functions of Baylor Scott and White Health (BSWH), which may include case management, social services, coordination of patient care, patient access, utilization management, and discharge...

  • Construction Manager

    2 months ago


    McKinney, United States GCB Services LLC Full time

    Job DescriptionJob DescriptionExperience/Qualification Level Minimum of 7-10 years of experience.In addition to typical roles and responsibility of a Construction Manger II, we need below requirements.Attend coordination and progress meetings. Perform Site pre-inspections and coordinate post-construction audits.Visual inspection of cabling quality on site....

  • Construction Manager

    4 weeks ago


    McKinney, United States GCB Services LLC Full time

    Job DescriptionJob DescriptionExperience/Qualification Level Minimum of 7-10 years of experience.In addition to typical roles and responsibility of a Construction Manger II, we need below requirements.Attend coordination and progress meetings. Perform Site pre-inspections and coordinate post-construction audits.Visual inspection of cabling quality on site....


  • McKinney, Texas, United States XL Pro Staffing and Consulting Group Full time

    Vision Statement :At XL Pro Staffing & Consulting, our mission is to redefine success by matching exceptional talent with outstanding opportunities. We are dedicated to providing personalized, transparent, and innovative staffing solutions that not only meet the needs of our clients but also elevate the professional journey of every individual we serve. Join...


  • McKinney, United States Segway Full time

    Core Responsibilities:Providing the effective support and service of products, providing technical expertise, training, and guidance to internal teams and external partners, and driving continuous improvement in technical support operations.New Product Input/Engineering Change Support:Collaborating with product development teams to provide technical input...