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Field Service Desktop Support

3 months ago

Fort Worth, United States eXcell Full time

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite at Fort Worth, TX. This candidate must be able to travel to Wichita Falls, TX.

Duties and Responsibilities:

  • Coordinating with facility shipping and receiving for delivery of training equipment to designated space

  • Deskside hardware and software support (DSS) service

  • Update of ITSM tool and asset management system of record where applicable

  • Unboxing and setup of training room equipment to include PCs, peripherals, cable management

  • Imaging of training room equipment and end user PCs

  • Assignment of static IP addresses for network printers per client direction

  • Operational testing and support of training room equipment and site user needs

  • Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

  • Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable

  • Physical IMACD (Installs, Moves, Add, Changes, and Deletions)

  • Hardware refresh of aging hardware with the new device based on the end user profile

  • Smart hands support of additional equipment as required under the direction of the client

 
Skills and Qualifications:

  • Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks

  • Experience imaging PCs

  • Experience working with incident management tools and software packages

  • Knowledge and experience working with MS Office Suite and other relevant software programs

  • Problem solving and analytical skills

  • Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion

  • Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation

  • Verbal communication that is polished and professional and easy to understand over the phone when needed

  • Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation

  • Must demonstrate active listening skills that can collect accurate and detailed information

  • Ability to understand the technical implications of business decisions and requests

  • Ability to defuse tense situations and focus on the issue at hand

  • Ability to translate technical language into user-friendly information

  • Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders

  • Capability to learn and support new applications

  • Must have valid DL and clean MVR and own transportation

  • Must have the ability to travel to other locations as needed

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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