Service Account Representative

2 months ago

Powder Springs, United States Rose International Full time

Education and requirements:

High school diploma; associate degree preferred.

Strong verbal and written communication skills.

Intermediate to advanced proficiency in Microsoft Office Suite.

Strong organizational and time management skills.

Able to meet short- and long-term deadlines.

Flexible to work outside normal working hours and weekends as required.

Job Overview:

The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

Communicates with store managers, maintenance personnel, and other customer personnel as needed.

Ensures rules of engagement (ROE) are understood, communicated, and executed by fulfillment team (area service managers, project administrators, technicians, etc.)

Applies customer-specific ROE for processing work orders and updating online systems based on specific parameters supplied by service managers and relationship holders

Prepares service repair quotes per customer-specific ROE

Reviews and approves service work orders in collaboration with service managers and key stakeholders

Coordinates and communicates fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators

Maintains customer records using Hussmann and customer-based automated systems Provides estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed

Monitors customer account details for nonpayment and provides support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables

Additional responsibilities as assigned Requirements:

Capable of working effectively on diverse team in a fast-paced work environment.

Ability to successfully manage multiple priorities/tasks in a fast-paced work environment with high attention to detail.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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