Front Desk Clerk

1 month ago

Delray Beach, United States Personal physician Care Full time

  • Patient and Visitor Reception : Greet patients and visitors warmly, both in person and over the phone, and respond to inquiries or direct questions to appropriate staff members.

  • Appointment Scheduling and Management : Schedule, confirm, and reschedule appointments for physicians and physician assistants. Contact patients who have missed appointments to reschedule.

  • Reception Area Maintenance : Keep the reception area clean, neat, and organized to provide a welcoming environment.

  • Patient Check-In and Information Update : Verify and update patient demographics, including address, phone number, email, and patient portal information as needed.

  • Insurance Verification : Verify patient insurance information to ensure accuracy for billing and administrative purposes.

  • Patient Portal Enrollment : Encourage patients to enroll in the patient portal and assist with any related inquiries.

  • Patient Assistance : Assist patients with any needs or questions to enhance their experience at the office.

  • Communication Management : Stay on top of all communication tasks throughout the day, including emails, messages, and task updates, ensuring all communications are addressed and resolved by the end of the day.

  • Portal Appointment Requests : Manage and resolve all appointment requests from the patient portal by the close of each day.

  • Referral Coordination : Gather referrals as needed and coordinate with other team members to ensure timely patient care.

  • Emergency Protocol Participation : Assist in medical office emergency routines, summon EMS or ambulances when necessary, and provide support to other staff during emergencies.

  • Additional Duties : Perform other tasks as assigned to support the smooth functioning of the medical office.

  • Collecting Patient Co-Pays : Collect co-payments from patients during check-in, ensuring accuracy and compliance with payment procedures.

This role requires attentiveness to communication, patient engagement, and prompt handling of all assigned duties to ensure a seamless patient experience.


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