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Systems Engineer

2 months ago

Nashville, United States Resolution Technologies, Inc. Full time
Systems Engineer

Systems Engineer Job Summary: 
Responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie
Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more. 
 
Also administers our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment
Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal. 

Systems Engineer Minimum Qualifications: 
  • Bachelor???s or Master's degree in Computer Science or related field or directly related year for year experience 
  • 5+ years??? experience as a System Engineer or equivalent role required  
Systems Engineer Essential Duties: 
  • Installs, configures, maintains and troubleshoots Atlassian applications (Jira, Confluence, OpsGenie) hosted on Linux servers 
  • Manages application configuration, user access, workflows, plugins, upgrades and patching for ITSM tools 
  • Administers Microsoft Teams and SharePoint Online, including tenant management, policies, app setup, etc. 
  • Develops scripts using PowerShell, JavaScript, Bash etc
    to automate tasks and integrate systems 
  • Monitors system health, performance and capacity
    Proactively identifies and resolves issues 
  • Stays current on ITSM and collaboration technology advancements and proposes improvements 
  • Documents system configurations, processes and procedures thoroughly 
  • Participates in project work and collaborates with other IT teams as needed 
  • Provides Tier 3 support and troubleshooting for escalated ITSM and M365 issues 
  • Performs other related duties as assigned 
Systems Engineer Required Skills:
  • Deep knowledge of Atlassian suite, especially Jira, Confluence and OpsGenie administration 
  • Solid experience with M365 administration, particularly Teams, SharePoint, AD and AAD 
  • Proficient in scripting with PowerShell, JavaScript, Bash or similar languages 
  • Comfortable with Linux server administration and using CLI 
  • Understanding of ITIL framework and service management best practices 
  • Excellent problem-solving, communication and documentation skills 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Team player with strong collaboration and interpersonal skills 
Systems Engineer Education and Experience: 
  • Atlassian Certified Professional in Jira Administration, ITIL 4 Foundation 
 
#RT